A Lean Six Sigma program in higher education

Carsten Svensson · Jiju Antony · Mohamed Baessa · Majed M. Bakhsh · Saja Ahmed Albliwi

123 citations0/0 files storedInternational Journal of Quality & Reliability Management

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Quality and Supply Management Management and Optimization Techniques Management Systems and Quality Improvement

Abstract

Purpose – The purpose of this paper is to contribute to the body of Lean Six Sigma (LSS) knowledge within the field of higher education institutions. The paper will review the initial phase of an implementation and highlight future challenges of applying the LSS method in a complex transactional environment. Design/methodology/approach – The observations presented in this paper originate from rolling out a large LSS implementation at a recently established university. The paper is supported with secondary data from literature. Findings – The implementation of LSS methodology at King Abdullah University of Science and Technology has resulted in improvements in business processes and efficiency. This has been achieved through project execution and training programs. Approximately 350 staff members have completed awareness training, 50 yellow belts and 150 green belts have been trained, and the first round of seven black belts have completed training of which two have completed certification. Research limitations/implications – This paper is based on an empirical study of a single instance and the authors’ experiences as practitioners. Originality/value – This paper is the first description of what is believed to be one of the largest implementations of LSS in higher education.

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References

2007The Internationalization of Higher Education: Motivations and Realities 2010Lean Six Sigma – getting better all the time 2008The evolving theory of quality management: The role of Six Sigma 2006Similarities and differences between TQM, six sigma and lean 2010The evolution of lean Six Sigma 2010The integration of Six Sigma and lean management 2008Lean, six sigma and lean sigma: fads or real process improvement methods?2008In pursuit of implementation patterns: the context of Lean and Six Sigma

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2017Lean Six Sigma with environmental focus: review and framework 2021Critical review of literature on Lean Six Sigma methodology 2018Systematic review of Lean and Six Sigma approaches in higher education 2017ISM and Fuzzy MICMAC application for analysis of Lean Six Sigma barriers with environmental considerations 2020Management of lean waste in a public higher education institution 2017Annotated methodological review of Lean Six Sigma

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