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B2C web site quality and emotions during online shopping episodes: An empirical study · Study

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ArticleB2C web site quality and emotions during online shopping episodes: An empirical study

Jean Éthier2006

Article2006

B2C web site quality and emotions during online shopping episodes: An empirical study

Jean Éthier · Pierre Hadaya · Jean Talbot · Jean Cadieux

217 citations·0/0 files stored·Information & Management

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Technology Adoption and User Behaviour Customer Service Quality and Loyalty Consumer Retail Behavior Studies

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References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error 1991Emotion And Adaptation 1981Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics 2001Understanding Information Systems Continuance: An Expectation-Confirmation Model1 1974An approach to environmental psychology 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees 2000Determinants of Perceived Ease of Use: Integrating Control, Intrinsic Motivation, and Emotion into the Technology Acceptance Model 2000Structural Equation Modeling and Regression: Guidelines for Research Practice

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2009Consumer perception of interface quality, security, and loyalty in electronic commerce 2015Generating brand awareness in Online Social Networks 2011Understanding customer experiences in online blog environments 2014Informational and Normative Social Influence in Group-Buying: Evidence from Self-Reported and EEG Data 2016An experimental investigation of the influence of website emotional design features on trust in unfamiliar online vendors

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Year2006

Typearticle

Published2006-05-26

VenueInformation & Management

ISSN-L0378-7206

Languageen

Citations217

Files0 public / 0

ShelfTechnology Adoption and User Behaviour

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doi10.1016/j.im.2006.03.004

openalex_workW2105420656

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2009Store atmosphere in web retailing

2008The effect of online store atmosphere on consumer's emotional responses – an experimental study of music and colour

2014Shiny happy people buying: the role of emotions on personalized e-shopping