SERVICE MANAGEMENT: BUILDING PROFITS AFTER THE SALE.

Ajit Kambil

61 citations0/0 files storedSupply chain management review

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Quality and Supply Management Supply Chain and Inventory Management Sustainable Supply Chain Management

Abstract

SUBTITLE: AFTER-SALE SERVICES AND PARTS CAN CONTRIBUTE AS MUCH AS 50 PERCENT OF ALL PROFITS FOR THE TYPICAL MANUFACTURING COMPANY. BUT TO CAPITALIZE ON THAT OPPORTUNITY, YOU NEED A SUPPLY CHAIN EXPLICITY DESIGNED TO SUPPORT SUPERIOR SERVICE MANAGEMENT -- AND DO SO IN A PROFITABLE WAY. BUILDING THAT SERVICE-TO-PROFIT SUPPLY CHAIN CALLS FOR A SAGE STRATEGY AND FLAWLESS EXECUTION.

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