An Integrative Model of Experiencing and Responding to Mistreatment at Work

Abstract

Conflict management research generally has focused on some aspects of conflict in organizations—for example, the predictors or consequences of using a particular dispute resolution method—with little theory to explain how various aspects of the process fit together. We present a model that integrates these factors and specifically focuses on the dynamic processes by which an individual concludes that he or she has been mistreated and responds to the mistreatment.

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