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How Management Matters: Street-Level Bureaucrats and Welfare Reform
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  • 2019Authoritarian environmentalism and environmental policy implementation in China184 cited
  • 2010Children's services in the iron cage of performance management: street‐level bureaucracy and the spectre of Švejkism156 cited
  • 2013Street-level policy entrepreneurship149 cited
  • 2015Agency at the Managerial Interface: Public Sector Reform as Institutional Work142 cited
  • 2019How street‐level bureaucrats become policy entrepreneurs: The case of urban renewal109 cited
  • 2013The social construction, challenge and transformation of a budgetary regime: The endogenization of welfare regulation by institutional entrepreneurs96 cited
  • 2019Supervisory Leadership at the Frontlines: Street-Level Discretion, Supervisor Influence, and Street-Level Bureaucrats’ Attitude Towards Clients89 cited
  • 2016Ventures in public value management: introduction to the symposium81 cited
  • 2010The Thesis of Incongruent Implementation: Revisiting Pressman and Wildavsky81 cited
  • 2019Patients, Protocols, and Prosocial Behavior: Rule Breaking in Frontline Health Care72 cited
  • 2009Race-Ing the Bootstrap Climb: Black and Latino Bureaucrats in Post-Reform Welfare Offices70 cited
  • 2012Institutional Logic and Street-Level Discretion: The Case of HIV Test Counseling68 cited
  • 2013Inspecting environmental management from within: The role of street-level bureaucrats in environmental policy implementation

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66 cited
  • 2014Accounting for Time: Comparing Temporal and Atemporal Analyses of the Business Case for Diversity Management66 cited
  • 2020How to influence the professional discretion of street-level bureaucrats: transformational leadership, organizational learning, and professionalization strategies in the delivery of social assistance64 cited
  • 2009Trust between Regulators and the Regulated: A Case Study of Environmental Inspectors and Facility Personnel in Virginia62 cited