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Transforming IT service management - the ITIL impact

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References

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2010Uncovering ITIL claims: IT executives’ perception on benefits and Business-IT alignment73 cited
2013Technology adoption model and a road map to successful implementation of ITIL61 cited
2013Using the ITIL Process Reference Model for Realizing IT Governance: An Empirical Investigation52 cited
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2010An International Analysis of IT Service Management Benefits and Performance Measurement41 cited
2021An IT Service Management Literature Review: Challenges, Benefits, Opportunities and Implementation Practices34 cited
2014The impact of senior management involvement, organisational commitment and group efficacy on ITIL implementation benefits

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32 cited

2018Met4ITIL: A process management and simulation-based method for implementing ITIL30 cited

2012Improving ITIL compliance using change management practices: a finance sector case study27 cited

2014An Extensive Review of IT Service Design in Seven International ITSM Processes Frameworks25 cited

2007Implementing centralised IT service management: drawing lessons from the public sector24 cited

2011Einfluss von IT-Service-Management-Frameworks auf die IT-Organisation23 cited

2013Barriers to Formal IT Governance Practice -- Insights from a Qualitative Study19 cited

2009Using Institutionalism as a Lens to Examine ITIL Adoption and Diffusion18 cited

2012Assessing the Relationship between ITIL Implementation Progress and Firm Size: Evidence from Malaysia17 cited

2008Conflicting views on ITIL implementation: managed as a project-or business as usual?17 cited