The best laid schemes o'TQM: strategy, politics and power

Darren McCabe

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Quality and Supply Management Management and Organizational Studies Management Systems and Quality Improvement

Abstract

This article explores management's strategic decision making in relation to Total Quality Management (TQM). It demonstrates that management's strategies are fraught with politics and power relations, which influence the ‘choice’ of strategy and the way in which such strategies are ‘implemented’. Hence, management's strategic decision making may not be planned and rational, and their behaviour is often contradictory which may undermine TQM or render its outcomes uncertain and contestable.

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1975Beyond Contract: Work, Power and Trust Relations.2019World Class Manufacturing 1994Developments in the Management of Human Resources 1992Choosing Sides: Unions and the Team Concept 1987Strategy or Structure? Capital, Labour and Control 1992Pushing back the frontiers: management control and work intensification under JIT/TQM factory regimes 1990Total Quality Management 1987The Road to Nissan

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2019‘There is a crack in everything’: An ethnographic study of pragmatic resistance in a manufacturing organization 1999TOTAL QUALITY MANAGEMENT: ANTI-UNION TROJAN HORSE OR MANAGEMENT ALBATROSS?

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