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Senior Customers' Service Encounter Preferences
16 references·6 citing·40 second hop
Senior Customers' Service Encounter Preferences (2011)Senior Customers' Service Encounter Prefe…Advances in Consumer Research (2025)Advances in Consumer ResearchThis Old Stereotype: The Pervasiveness and Persistence of the Elderly Stereotype (2005)This Old Stereotype: The Perv…Aging and motivated cognition: the positivity effect in attention and memory (2005)Aging and motivated cognition…Socioemotional Selectivity Theory and the Regulation of Emotion in the Second Half of Life (2003)Socioemotional Selectivity Th…Qualitative research & evaluation methods (2002)Qualitative research & evalua…Taking time seriously: A theory of socioemotional selectivity. (1999)Taking time seriously: A theo…Relational Benefits in Services Industries: The Customer's Perspective (1998)Relational Benefits in Servic…A Reexamination of the Determinants of Consumer Satisfaction (1996)A Reexamination of the Determ…Critical Service Encounters: The Employee's Viewpoint (1994)Critical Service Encounters: …Rediscovering the Social Group: A Self-Categorization Theory. (1989)Rediscovering the Social Grou…Response Determinants in Satisfaction Judgments (1988)Response Determinants in Sati…THE PEOPLE MAKE THE PLACE (1987)THE PEOPLE MAKE THE PLACERediscovering the Social Group: A Self‐Categorization Theory (1987)Rediscovering the Social Grou…A Role Theory Perspective on Dyadic Interactions: The Service Encounter (1985)A Role Theory Perspective on …A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…The Social psychology of intergroup relations (1979)The Social psychology of inte…What we do know and don’t know about marketing communications on mature consumers (2023)What we do know and don’t kno…The influence of goal attainment and switching costs on customers’ staying intentions (2019)The influence of goal attainm…Szolgáltatásmarketing: múlt vagy jövő? (2018)Szolgáltatásmarketing: múlt v…From School Benches Straight to Retirement? Similarities and Differences in the Shopping Behaviour of Teenagers and Seniors in Bratislava, Slovakia (2018)From School Benches Straight …Other customer age: exploring customer age-difference related CCI (2015)Other customer age: exploring…Heterogeneity and perception congruence of project outcomes (2015)Heterogeneity and perception …The Theory of Buyer Behavior (1971)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Disconfirmation of consumer expectations through product trial. (1979)Developing Buyer-Seller Relationships (1987)Measuring Service Quality: A Reexamination and Extension (1992)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)What Is Meant by Services? 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(1979)PEOPLE AND ORGANIZATIONAL CULTURE: A PROFILE COMPARISON APPROACH TO ASSESSING PERSON-ORGANIZATION FIT (1991)PERSON‐ORGANIZATION FIT: AN INTEGRATIVE REVIEW OF ITS CONCEPTUALIZATIONS, MEASUREMENT, AND IMPLICATIONS (1996)CONSEQUENCES OF INDIVIDUALS' FIT AT WORK: A META‐ANALYSIS OF PERSON–JOB, PERSON–ORGANIZATION, PERSON–GROUP, AND PERSON–SUPERVISOR FIT (2005)Demonstrating Rigor Using Thematic Analysis: A Hybrid Approach of Inductive and Deductive Coding and Theme Development (2006)Code Saturation Versus Meaning Saturation (2016)How to plan and perform a qualitative study using content analysis (2016)The Social Self: On Being the Same and Different at the Same Time (1991)Identity Theory and Social Identity Theory (2000)Social Identity and Self-Categorization Processes in Organizational Contexts (2000)A Relational Model of Authority in Groups (1992)A Decade of System Justification Theory: Accumulated Evidence of Conscious and Unconscious Bolstering of the Status Quo (2004)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Bibliometric Methods in Management and Organization (2014)Social Identity Theory and the Organization (1989)Social stigma and self-esteem: The self-protective properties of stigma. (1989)Ethnic identity in adolescents and adults: Review of research. (1990)A Short Scale for Measuring Loneliness in Large Surveys (2004)The Influence of a Sense of Time on Human Development (2006)Enhancing well‐being and alleviating depressive symptoms with positive psychology interventions: a practice‐friendly meta‐analysis (2009)
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References

  • 2002Qualitative research & evaluation methods15,582 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 2025Advances in Consumer Research13,264 cited
  • 1979The Social psychology of intergroup relations11,504 cited
  • 1987Rediscovering the Social Group: A Self‐Categorization Theory8,091 cited
  • 1989Rediscovering the Social Group: A Self-Categorization Theory.7,159 cited
  • 1999Taking time seriously: A theory of socioemotional selectivity.5,371 cited
  • 1987THE PEOPLE MAKE THE PLACE4,610 cited
  • 1998Relational Benefits in Services Industries: The Customer's Perspective2,347 cited
  • 1985A Role Theory Perspective on Dyadic Interactions: The Service Encounter2,003 cited
  • 2003Socioemotional Selectivity Theory and the Regulation of Emotion in the Second Half of Life1,960 cited
  • 2005Aging and motivated cognition: the positivity effect in attention and memory1,909 cited
  • 1996A Reexamination of the Determinants of Consumer Satisfaction1,904 cited
  • 1994Critical Service Encounters: The Employee's Viewpoint1,821 cited
  • 1988Response Determinants in Satisfaction Judgments1,685 cited

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  • 2005This Old Stereotype: The Pervasiveness and Persistence of the Elderly Stereotype940 cited
  • Cited by

    • 2015Heterogeneity and perception congruence of project outcomes46 cited
    • 2015Other customer age: exploring customer age-difference related CCI33 cited
    • 2019The influence of goal attainment and switching costs on customers’ staying intentions26 cited
    • 2023What we do know and don’t know about marketing communications on mature consumers23 cited
    • 2018From School Benches Straight to Retirement? Similarities and Differences in the Shopping Behaviour of Teenagers and Seniors in Bratislava, Slovakia15 cited
    • 2018Szolgáltatásmarketing: múlt vagy jövő?10 cited