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Enabling the enabler: Information technology and the services sector
1 references·0 citing·6 second hopsampled
Enabling the enabler: Information technology and the services sector (2008)Enabling the enabler: Information technol…A case for service systems engineering (2003)A case for service systems en…Measuring the efficiency of decision making units (1978)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Reengineering the corporation: A manifesto for business revolution (1993)A research manifesto for services science (2006)Steps toward a science of service systems (2007)Winning the Service Game (2010)
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  • 2003A case for service systems engineering235 cited

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