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The future of business services in the age of ubiquitous computing · Study

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ArticleThe future of business services in the age of ubiquitous computing

Andrew Fano2002

OA

Articlebronze2002

The future of business services in the age of ubiquitous computing

Andrew Fano · Anatole V. Gershman

177 citations·0/0 files stored·Communications of the ACM

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Customer Service Quality and Loyalty Service and Product Innovation Digital Innovation in Industries

Abstract

Redefining the key aspects of the business-customer relationship.

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References

1991The Computer for the 21st Century

Cited by

2008Multi‐contextuality in boundary‐spanning practices 2007Activating and Perpetuating Virtual Teams: Now That We're Mobile, Where Do We Go?2005A roadmap for research in mobile business 2014The moderating role of prior experience in technological acceptance models for ubiquitous computing services in urban environments 2016Exploring the Key Enabling Role of Digital Technologies for PSS Offerings 2017The Routledge Handbook of Hospitality Marketing 2009Von der Kundenintegration zur Anbieterintegration: Die Erweiterung anbieterseitiger Wertschöpfungsprozesse auf kundenseitige Nutzungsprozesse 2006The Business Value of Ubiquitous Computing Technologies

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Details

Year2002

Typearticle

Published2002-12-01

VenueCommunications of the ACM

ISSN-L0001-0782

Languageen

Citations177

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1145/585597.585620

openalex_workW2109735751

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