A novel sensemaking model of effective knowledge management within SMEs

Abstract

Many organizations that are adept in leveraging and capitalizing their knowledge resources have been convinced to obtain performance improvement and business success. But despite dedicated attempts to follow the prescribed knowledge management guides and success path, SMEs are still encountering uncertainties and face the threat of potential failure or unmet expected results, which are little known and seldom attended. So this paper, in consideration of the crucial role of SMEs in economic growth and industrial development of a country especially under today’s increasingly turbulent global environment, attempts to propose a sense making based model for more effective decision making in the implementation of knowledge management within SMEs, which is supposed to demonstrate the proper ways in which SMEs can manage knowledge more strategically and can better design knowledge management building. Key words: Knowledge management, sense making, decision making, knowledge creation, tacit knowledge.

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