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An empirical study of the relationship between a self-service technology investment and firm financial performance
16 references·1 citing·52 second hop
An empirical study of the relationship between a self-service technology investment and firm financial performance (2011)An empirical study of the relationship be…Customer self-service systems: The effects of perceived Web quality with service contents on enjoyment, anxiety, and e-trust (2006)Customer self-service systems…The influence of technology readiness on satisfaction and behavioral intentions toward self-service technologies (2005)The influence of technology r…Technology readiness and the evaluation and adoption of self-service technologies (2005)Technology readiness and the …The influence of technology anxiety on consumer use and experiences with self-service technologies (2003)The influence of technology a…Online banking: a field study of drivers, development challenges, and expectations (2001)Online banking: a field study…Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Self-Service Technologies: Un…Adoption of new information technologies in rural small businesses (1999)Adoption of new information t…Productivity, Business Profitability, and Consumer Surplus: Three Different Measures of Information Technology Value1,2 (1996)Productivity, Business Profit…CEO characteristics, organizational characteristics and information technology adoption in small businesses (1995)CEO characteristics, organiza…The Impact of Information Technology Investment Announcements on the Market Value of the Firm (1993)The Impact of Information Tec…The Relationship Between Investment in Information Technology and Firm Performance: A Study of the Valve Manufacturing Sector (1992)The Relationship Between Inve…Sustaining IT Advantage: The Role of Structural Differences (1991)Sustaining IT Advantage: The …Competing Technologies, Increasing Returns, and Lock-In by Historical Events (1989)Competing Technologies, Incre…How information gives you competitive advantage (1985)How information gives you com…The Determinants of Technology Adoption: The Case of the Banking Firm (1984)The Determinants of Technolog…Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Competitive Strategy: Techniq…Strategic consequences of self-service technology evaluations (2017)Strategic consequences of sel…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)The Competitive Advantage of Nations (1991)A model of Internet adoption by SMEs (2001)Characteristics of Innovation and Innovation Adoption in Public Organizations: Assessing the Role of Managers (2008)Usage, barriers and measurement of social media marketing: An exploratory investigation of small and medium B2B brands (2011)A Paradigm for Developing Better Measures of Marketing Constructs (1979)The Role of Interorganizational and Organizational Factors on the Decision Mode for Adoption of Interorganizational Systems* (1995)Electronic commerce adoption: an empirical study of small and medium US businesses (2004)Assessing the determinants of cloud computing adoption: An analysis of the manufacturing and services sectors (2014)Understanding determinants of cloud computing adoption using an integrated TAM-TOE model (2015)Diffusion of Innovations 1 (2019)Measuring and Assessing Organizations. (1981)The information system as a competitive weapon (1984)Management Information Systems: Conceptual Foundations, Structure, and Development (1985)Technology and Institutions: What Can Research on Information Technology and Research on Organizations Learn from Each Other?1 (2001)Information technology and economic performance (2003)Sustainable Competitive Advantage in Service Industries: a Conceptual Model and Research Propositions (2014)Specification Tests in Econometrics (1978)The Modern Industrial Revolution, Exit, and the Failure of Internal Control Systems (1993)Paradox Lost? 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(2003)Review: The Resource-Based View and Information Systems Research: Review, Extension, and Suggestions For Future Research1 (2004)Post-Adoption Variations in Usage and Value of E-Business by Organizations: Cross-Country Evidence from the Retail Industry (2005)External Control of Organizations: Resource Dependence Perspective (2011)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Understanding Information Technology Usage: A Test of Competing Models (1995)An Updated and Streamlined Technology Readiness Index (2014)PERSPECTIVE: Older Adults' Adoption of Technology: An Integrated Approach to Identifying Determinants and Barriers (2014)Understanding factors influencing the adoption of mHealth by the elderly: An extension of the UTAUT model (2017)Clio and the economics of QWERTY (1985)Network externalities, competition, and compatibility (1985)Technology Adoption in the Presence of Network Externalities (1986)Increasing Returns and Economic Geography (1990)Institutions (1991)International Norm Dynamics and Political Change (1998)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Zero defections: quality comes to services. (1990)An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors (2002)eTailQ: dimensionalizing, measuring and predicting etail quality (2003)Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies (2005)Satisfaction: a behavioral perspective on the consumer (2010)Electronic markets and electronic hierarchies (1987)Towards a dynamic theory of strategy (1991)Value creation in E‐business (2001)The cornerstones of competitive advantage: A resource‐based view (1993)Varieties of Capitalism (2001)Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance (2007)
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References

  • 1980Competitive Strategy: Techniques for Analyzing Industries and Competitors16,592 cited
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  • 1985How information gives you competitive advantage4,441 cited
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  • 2003The influence of technology anxiety on consumer use and experiences with self-service technologies1,244 cited
  • 1999Adoption of new information technologies in rural small businesses1,108 cited
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  • 2001Online banking: a field study of drivers, development challenges, and expectations473 cited
  • 1984

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The Determinants of Technology Adoption: The Case of the Banking Firm
428 cited
  • 2006Customer self-service systems: The effects of perceived Web quality with service contents on enjoyment, anxiety, and e-trust390 cited
  • 2005The influence of technology readiness on satisfaction and behavioral intentions toward self-service technologies332 cited
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    • 2017Strategic consequences of self-service technology evaluations31 cited