SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Retail Bank Services Strategy: A Model of Traditional, Electronic, and Mixed Distribution Choices
3 references·16 citing·52 second hop
Retail Bank Services Strategy: A Model of Traditional, Electronic, and Mixed Distribution Choices (2001)Retail Bank Services Strategy: A Model of…Mail versus Mall: A Strategic Analysis of Competition between Direct Marketers and Conventional Retailers (1998)Mail versus Mall: A Strategic…Pricing, Production, Scheduling, and Delivery-Time Competition (1997)Pricing, Production, Scheduli…Optimal Incentive-Compatible Priority Pricing for the M/M/1 Queue (1990)Optimal Incentive-Compatible …Reconceptualization of system use in the context of the digital library: what are the roles of UTAUT and IS success models? (2020)Reconceptualization of system…Customer perceptions of Korean digital and traditional banks (2019)Customer perceptions of Korea…E-Banking Effects on Customer Satisfaction: The Survey on Clients in Jordan Banking Sector (2018)E-Banking Effects on Customer…A Strategic Approach to Global Financial Crisis in Banking Sector (2017)A Strategic Approach to Globa…A Strategic Analysis of Multi-Channel Expert Services (2017)A Strategic Analysis of Multi…Bankers Perceptions of Electronic banking in Nigeria: A Review of Post Consolidation Experience (2012)Bankers Perceptions of Electr…Role of consumer personality in determining preference for online banking in India (2010)Role of consumer personality …Bankers perceptions of electronic banking in Pakistan (2010)Bankers perceptions of electr…CRM literature: conceptual and functional insights by keyword analysis (2009)CRM literature: conceptual an…Exploring e‐service quality: a study of Irish online banking (2008)Exploring e‐service quality: …An observation analysis of e-service quality in online banking (2008)An observation analysis of e-…Capacity and price setting for dispersed, time-sensitive customer segments (2007)Capacity and price setting fo…Importance-performance analysis of UK and US bank customer perceptions of service delivery technologies (2005)Importance-performance analys…Aligning operations, marketing, and competitive strategies to enhance performance: An empirical test in the retail banking industry (2005)Aligning operations, marketin…Time-Related Factors of Data Quality in Multichannel Information Systems (2003)Time-Related Factors of Data …Newly vulnerable markets in an age of pure information products: an analysis of online music and online news (2003)Newly vulnerable markets in a…Beyond Accuracy: What Data Quality Means to Data Consumers (1996)A product perspective on total data quality management (1998)The impact of poor data quality on the typical enterprise (1998)Factors influencing organizations to improve data quality in their information systems (2007)How to Measure Data Quality? - A Metric-Based Approach (2007)Barriers to master data quality (2011)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Competing paradigms in qualitative research. (1994)The Impact of Information and Communication Technology on Banks’ Performance and Customer Service Delivery in the Banking Industry (2012)E-BANKING SERVICES – FEATURES, CHALLENGES AND BENEFITS (2014)EFFECT OF BANK INNOVATIONS ON FINANCIAL PERFORMANCE OF COMMERCIAL BANKS IN KENYA (2014)Stability in Competition (1929)The Economics of Welfare (1933)Stability in Competition (1990)The impacts of technology evolution on market structure for green products (2011)Online pricing with bundling and coupon discounts (2015)On Queue-Length Information when Customers Travel to a Queue (2020)Determinants of Perceived Ease of Use: Integrating Control, Intrinsic Motivation, and Emotion into the Technology Acceptance Model (2000)Time Flies When You’re Having Fun: Cognitive Absorption and Beliefs About Information Technology Usage1 (2000)A Theoretical Integration of User Satisfaction and Technology Acceptance (2005)A Successful CRM Implementation Project in a Service Company: Case Study (2009)Success factors in a CRM strategy: technology is not all (2016)Corporate social responsibility on customer behaviour: the mediating role of corporate image and customer satisfaction (2018)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Naturalistic inquiry (1985)Handbook of Qualitative Research (1994)Service quality in automated teller machines: an empirical investigation (2013)Perceived service quality and satisfaction of self-service technology (2015)Impact of Electronic Service Quality on Customers Satisfaction of Islamic Banks in Jordan (2017)Organizational Strategy, Structure, and Process (1978)A Paradigm for Developing Better Measures of Marketing Constructs (1979)The Behavioral Consequences of Service Quality (1996)Islamic financial product innovation (2009)Operations strategy and business strategy alignment model (case of Iranian industries) (2013)Mediating effect of organizational learning and moderating role of environmental dynamism on the relationship between strategic change and firm performance (2019)The Regulation of Queue Size by Levying Tolls (1969)Capacity Choice and Allocation: Strategic Behavior and Supply Chain Performance (1999)Pricing of Conspicuous Goods: A Competitive Analysis of Social Effects (2005)On-Demand Service Platforms (2016)Discrete Choice Theory of Product Differentiation (1992)Interactive Home Shopping: Consumer, Retailer, and Manufacturer Incentives to Participate in Electronic Marketplaces (1997)An Analysis of E-Business Adoption and its Impact on Business Performance (2003)Competition Between Local and Electronic Markets: How the Benefit of Buying Online Depends on Where You Live (2008)Digital Economics (2019)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)Adoption of Internet banking by Australian consumers: an empirical investigation (1999)Individual Trust in Online Firms: Scale Development and Initial Test (2002)The Impact of Electronic Banking and Information Technology on the Employees of Banking Sector (2017)Beyond profitability: ICT investments and financial institutions performance measures in developing economies (2020)Commissioned Paper: Capacity Management, Investment, and Hedging: Review and Recent Developments (2003)Coordinated Pricing and Production/Procurement Decisions: A Review (2005)Quality–Speed Conundrum: Trade-offs in Customer-Intensive Services (2010)
this work references cited by second hop

References

  • 1998Mail versus Mall: A Strategic Analysis of Competition between Direct Marketers and Conventional Retailers549 cited
  • 1990Optimal Incentive-Compatible Priority Pricing for the M/M/1 Queue548 cited
  • 1997Pricing, Production, Scheduling, and Delivery-Time Competition258 cited

Cited by

  • 2008Exploring e‐service quality: a study of Irish online banking119 cited
  • 2003Time-Related Factors of Data Quality in Multichannel Information Systems117 cited
  • 2009CRM literature: conceptual and functional insights by keyword analysis110 cited
  • 2005Aligning operations, marketing, and competitive strategies to enhance performance: An empirical test in the retail banking industry79 cited
  • 2010Bankers perceptions of electronic banking in Pakistan72 cited
  • 2007Capacity and price setting for dispersed, time-sensitive customer segments52 cited
  • 2008An observation analysis of e-service quality in online banking50 cited
  • 2005Importance-performance analysis of UK and US bank customer perceptions of service delivery technologies50 cited
  • 2003Newly vulnerable markets in an age of pure information products: an analysis of online music and online news39 cited
  • 2012Bankers Perceptions of Electronic banking in Nigeria: A Review of Post Consolidation Experience36 cited
  • 2020Reconceptualization of system use in the context of the digital library: what are the roles of UTAUT and IS success models?

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

35 cited
  • 2018E-Banking Effects on Customer Satisfaction: The Survey on Clients in Jordan Banking Sector32 cited
  • 2019Customer perceptions of Korean digital and traditional banks31 cited
  • 2017A Strategic Approach to Global Financial Crisis in Banking Sector30 cited
  • 2017A Strategic Analysis of Multi-Channel Expert Services28 cited
  • 2010Role of consumer personality in determining preference for online banking in India25 cited