Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Customers as Good Soldiers: Examining Citizenship Behaviors in Internet Service Deliveries

16 references·16 citing·41 second hopsampled

FromToDepth

this work references cited by second hop· second hop is a sample of the most-cited connections

References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
1965Exchange and Power in Social Life.13,624 cited
1986Research in Organizational Behavior.10,897 cited
1991Job Satisfaction and Organizational Commitment as Predictors of Organizational Citizenship and In-Role Behaviors6,266 cited
1990Transformational leader behaviors and their effects on followers' trust in leader, satisfaction, and organizational citizenship behaviors5,622 cited
1988Organizational Citizenship Behavior: The Good Soldier Syndrome.5,591 cited
2001The job satisfaction-job performance relationship: A qualitative and quantitative review.4,753 cited
1991PEOPLE AND ORGANIZATIONAL CULTURE: A PROFILE COMPARISON APPROACH TO ASSESSING PERSON-ORGANIZATION FIT4,520 cited
1995A TYPOLOGY OF DEVIANT WORKPLACE BEHAVIORS: A MULTIDIMENSIONAL SCALING STUDY.3,399 cited
1995A META‐ANALYTIC REVIEW OF ATTITUDINAL AND DISPOSITIONAL PREDICTORS OF ORGANIZATIONAL CITIZENSHIP BEHAVIOR3,226 cited
1995Relationship Marketing of Services--Growing Interest, Emerging Perspectives3,167 cited
1983Job Satisfaction and the Good Soldier: The Relationship Between Affect and Employee "Citizenship".2,838 cited
1997Organizational Citizenship Behavior: It's Construct Clean-Up Time2,810 cited
1977Toward a theory of organizational socialization

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

2,795 cited

1989Organizational Citizenship Behavior: The Good Soldier Syndrome2,565 cited

2002Understanding Relationship Marketing Outcomes2,299 cited

Cited by

2011Doing Right Leads to Doing Well: When the Type of CSR and Reputation Interact to Affect Consumer Evaluations of the Firm669 cited
2008Examining the Antecedents and Consequences of Corporate Reputation: A Customer Perspective619 cited
2008Service worker role in encouraging customer organizational citizenship behaviors510 cited
2010Customer participation and citizenship behavioral influences on employee performance, satisfaction, commitment, and turnover intention360 cited
2019Value co-creation and customer citizenship behavior316 cited
2013Managing Engagement Behaviors in a Network of Customers and Stakeholders314 cited
2018Customer engagement behaviors: The role of service convenience, fairness and quality313 cited
2013Customer participation and value creation: a systematic review and research implications303 cited
2009Investigating mediators between corporate reputation and customer citizenship behaviors285 cited
2020The effect of CSR on corporate image, customer citizenship behaviors, and customers’ long-term relationship orientation276 cited
2008The effects of customer justice perception and affect on customer citizenship behavior and customer dysfunctional behavior267 cited
2020Retailer corporate social responsibility and consumer citizenship behavior: The mediating roles of perceived consumer effectiveness and consumer trust266 cited
2020Sustaining customer engagement behavior through corporate social responsibility: The roles of environmental concern and green trust264 cited
2013The value co-creation process as a determinant of customer satisfaction242 cited
2012Measuring reputation in global markets—A comparison of reputation measures’ convergent and criterion validities241 cited
2013The Impact of Other Customers on Customer Citizenship Behavior227 cited