Differences Between Formal and Informal Communication Channels

J. David Johnson · William A. Donohue · Charles K. Atkin

164 citations0/0 files storedJournal of Business Communication

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Communication Studies and Media Public Relations and Crisis Communication Team Dynamics and Performance

Abstract

This research compares formal and informal organizational communication structures, specifically focusing on salience, channel factors, and channel usage. The major hypotheses of this research were partially supported with data collected from a large, technically oriented governmental agency (n = 380).

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References

1979The Social Psychology of Organizations.1981Information in Organizations as Signal and Symbol 1977Managing the Flow of Technology: Technology Transfer and the Dissemination of Technological Information Within the R&D Organization 1984Ambiguity as strategy in organizational communication 1991INFORMATION SEEKING DURING ORGANIZATIONAL ENTRY: INFLUENCES, TACTICS, AND A MODEL OF THE PROCESS 1993A Comprehensive Model of Cancer-Related Information Seeking Applied to Magazines 1985Proactive feedback seeking: The instrumental use of the information environment

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