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The Efficiency-Quality Trade-Off of Cross-Trained Workers
7 references·16 citing·45 second hop
The Efficiency-Quality Trade-Off of Cross-Trained Workers (2000)The Efficiency-Quality Trade-Off of Cross…A Review and an Integration of Research on Job Burnout (1993)A Review and an Integration o…Understanding the Efficiency of Multi-Server Service Systems (1992)Understanding the Efficiency …Fundamentals of Queueing Theory. (1987)Fundamentals of Queueing Theo…Fundamentals of queueing theory (2nd ed.). (1985)Fundamentals of queueing theo…Congestion in Blocking Systems-A Simple Approximation Technique (1980)Congestion in Blocking System…THE LEARNING CURVE: HISTORICAL REVIEW AND COMPREHENSIVE SURVEY (1979)THE LEARNING CURVE: HISTORICA…The Interrupted Poisson Process As An Overflow Process (1973)The Interrupted Poisson Proce…A new algorithm for resource-constrained project scheduling with breadth and depth of skills (2020)A new algorithm for resource-…Applications of learning curves in production and operations management: A systematic literature review (2018)Applications of learning curv…Workforce flexibility in operations management (2015)Workforce flexibility in oper…Survey of recent advances on the interface between production system design and quality (2013)Survey of recent advances on …Centralized nurse scheduling to simultaneously improve schedule cost and nurse satisfaction (2012)Centralized nurse scheduling …An integrated nurse staffing and scheduling analysis for longer-term nursing staff allocation problems (2012)An integrated nurse staffing …Service-Level Differentiation in Call Centers with Fully Flexible Servers (2008)Service-Level Differentiation…Scheduling projects with heterogeneous resources to meet time and quality objectives (2007)Scheduling projects with hete…Call-Routing Schemes for Call-Center Outsourcing (2007)Call-Routing Schemes for Call…Modelling inherent worker differences for workforce planning (2006)Modelling inherent worker dif…Assigning cross-trained workers to departments: A two-stage optimization model to maximize utility and skill improvement (2006)Assigning cross-trained worke…Chained cross-training of workers for robust performance (2004)Chained cross-training of wor…Call center simulation modeling: methods, challenges, and opportunities (2004)Call center simulation modeli…The deployment of temporary production workers in assembly operations: a case study of the hidden costs of learning and forgetting (2003)The deployment of temporary p…Call center simulation modeling: Methods, challenges, and opportunities (2003)Call center simulation modeli…Managing Learning and Turnover in Employee Staffing (2002)Managing Learning and Turnove…Job Matching and the Theory of Turnover (1979)Employee Turnover: Causes, Consequences, and Control. 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this work references cited by second hop

References

  • 1993A Review and an Integration of Research on Job Burnout2,618 cited
  • 1979THE LEARNING CURVE: HISTORICAL REVIEW AND COMPREHENSIVE SURVEY1,542 cited
  • 1985Fundamentals of queueing theory (2nd ed.).603 cited
  • 1987Fundamentals of Queueing Theory.278 cited
  • 1973The Interrupted Poisson Process As An Overflow Process252 cited
  • 1992Understanding the Efficiency of Multi-Server Service Systems180 cited
  • 1980Congestion in Blocking Systems-A Simple Approximation Technique150 cited

Cited by

  • 2018Applications of learning curves in production and operations management: A systematic literature review206 cited
  • 2012An integrated nurse staffing and scheduling analysis for longer-term nursing staff allocation problems171 cited
  • 2002Managing Learning and Turnover in Employee Staffing122 cited
  • 2008Service-Level Differentiation in Call Centers with Fully Flexible Servers116 cited
  • 2012Centralized nurse scheduling to simultaneously improve schedule cost and nurse satisfaction95 cited
  • 2003The deployment of temporary production workers in assembly operations: a case study of the hidden costs of learning and forgetting92 cited
  • 2004Chained cross-training of workers for robust performance91 cited

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2006
Modelling inherent worker differences for workforce planning
91 cited
  • 2007Call-Routing Schemes for Call-Center Outsourcing83 cited
  • 2015Workforce flexibility in operations management81 cited
  • 2007Scheduling projects with heterogeneous resources to meet time and quality objectives79 cited
  • 2006Assigning cross-trained workers to departments: A two-stage optimization model to maximize utility and skill improvement73 cited
  • 2013Survey of recent advances on the interface between production system design and quality72 cited
  • 2003Call center simulation modeling: Methods, challenges, and opportunities66 cited
  • 2020A new algorithm for resource-constrained project scheduling with breadth and depth of skills64 cited
  • 2004Call center simulation modeling: methods, challenges, and opportunities61 cited