Investigating corporate intranet effectiveness: a conceptual framework

Abstract

Purpose This paper attempts to discuss at a conceptual level on the concept of intranet effectiveness and further analyze the effectiveness model with several contributing factors grouped as organizational, technological and individual factors. Design/methodology/approach The paper's approach is a discussion of the issues. Findings First, the relationship between antecedent factors, i.e. organizational, technological and individual factors and intranet effective usage and intranet service quality as well as the consequences of these two factors on user performance warrants for more exploration. Second, through an understanding of antecedent factors with intranet effective usage and intranet service quality as well as the impact of these two factors on employee effectiveness, organizations may gain an understanding that could improve their intranet usage and service quality leading towards better employee performance. Lastly, since the effectiveness of intranet is directly or indirectly impact organizational effectiveness, a better understanding of intranet success would definitely promote towards clearer understanding of organizational success. Originality/value The proposed model adapts IS success model by Delone and Mclean and defines intranet effectiveness as a composite of intranet effective usage, intranet service quality and individual impact.

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