Intercultural Assessment of Performance Feedback

Abstract

A field study was conducted in the United States ( n = 269) and England ( n = 254) to identify key characteristics of feedback and culture in determining an individual's performance. Relevant hypotheses were tested using hierarchical regression analyses conducted on survey data collected in each country from production workers. The results demonstrate that feedback is more strongly related to the performances of American than English production workers. Indirect support for the moderating influence of the cultural dimensions of uncertainty avoidance and power distance in the relation of supervisor-provided feedback to performance was also demonstrated. The results are discussed in terms of their implications for the use of feedback in multicultural settings.

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