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The Flight Experiences of People with Disabilities: An Exploratory Study

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2014Competing for the disability tourism market – A comparative exploration of the factors of accessible tourism competitiveness in Spain and Australia215 cited
2011Dimensions of hotel experience of people with disabilities: an exploratory study

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2012The voice of tourists with mobility disabilities: insights from online customer complaint websites90 cited

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2018Reflections and Review on the Audit Procedure71 cited

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2015Critical In-Flight and Ground-Service Factors Influencing Brand Prestige and Relationships Between Brand Prestige, Well-Being Perceptions, and Brand Loyalty: First-Class Passengers42 cited