Tacit to explicit: an interplay shaping organization knowledge

John Monin

85 citations0/0 files storedJournal of Knowledge Management

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Knowledge Management and Sharing Innovation and Knowledge Management Intellectual Capital and Performance Analysis

Abstract

Purpose Aims to study the role tacit knowledge plays in shaping the knowledge base of the knowledge‐intensive growing organizations using the storytelling method. Design/methodology/approach Stories were collected from eight human resource professionals working in eight different knowledge‐intensive growing organizations in New Zealand. Interviews containing loosely structured questions were used for collecting stories. These stories were deconstructed on the knowledge grid. This grid attempted to depict a complex interplay of tacit knowledge with the important subsystems (referred to as threads) of organization. Findings Tacit knowledge seemed to be a major concern for the human resource professionals in knowledge‐intensive growing organizations. It plays a significant role in shaping the knowledge base of an organization by interacting with the important subsystems of organization. Research limitations/implications There is a need to study ways of reducing the risk of being dependent on tacit knowledge of a few employees. Technology is needed that would be able to effectively capture the multidimensional interplay of tacit knowledge with important subsystems of organization. Practical implications Knowledge being a strategic input in knowledge‐intensive growing organizations, there is a need to address major concerns related to tacit knowledge that these organizations specifically face due to their knowledge‐intensive nature. Originality/value Tacit knowledge interacts with the important subsystems of an organization, thereby shaping its knowledge base. This paper attempts to demonstrate that tacit knowledge operates in multidimensional contexts.

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References

1997The Knowledge-creating company: How Japanese companies create the dynamics of innovation 1997The Tacit Dimension 1996The knowledge-creating company: How Japanese companies create the dynamics of innovation 1993Collective Mind in Organizations: Heedful Interrelating on Flight Decks 1986Research Interviewing: Context and Narrative 1986Research Interviewing 2001Narrative Methods for Organizational & Communication Research 2000Tacit Knowledge, Organizational Learning and Societal Institutions: An Integrated Framework

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