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Does Implementing an Effective TQM Program Actually Improve Operating Performance? Empirical Evidence from Firms That Have Won Quality Awards

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References

1993The Modern Industrial Revolution, Exit, and the Failure of Internal Control Systems8,544 cited
1989An Instrument for Measuring the Critical Factors of Quality Management2,032 cited
1995The Impact of Quality Management Practices on Performance and Competitive Advantage1,311 cited

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