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A Validation of End-User Computing Satisfaction Instrument in Group Decision Support Systems

10 citations0/0 files storedInternational Conference on Wireless Communications, Networking and Mobile Computing

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Technology Adoption and User Behaviour Decision Support System Applications Information Systems Theories and Implementation

Abstract

The end-user computing satisfaction (EUCS) instrument developed by Doll and Torkzadeh is commonly used to evaluate the effectiveness of information systems. This instrument had been validated in different types of information systems before. It is a good tradition and practice to validate the EUCS instrument again before it is used for an invalidated type of information system. Group decision support systems (GDSS) have a potential to support and augment group decision making performance for business organizations. End-user satisfaction is one of the key factors influencing the adoption and diffusion of GDSS in organization. As a result, EUCS is one of the most important dependent variables that are being considered in GDSS research and practice. However, the EUCS instrument has not been specifically validated in GDSS. Therefore, this paper intends to bridge this gap by validating the EUCS instrument in GDSS.

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References

1992Perceived Usefulness, Ease of Use, and Usage of Information Technology: A Replication 1988The Measurement of End-User Computing Satisfaction 1987A Foundation for the Study of Group Decision Support Systems 1994A Confirmatory Factor Analysis of the End-User Computing Satisfaction Instrument 1998A Theory of Task/Technology Fit and Group Support Systems Effectiveness1 1998An Assessment of Group Support Systems Experimental Research: Methodology and Results 1993On the Test-Retest Reliability of Perceived Usefulness and Perceived Ease of Use Scales 1982Computer Support for Group Versus Individual Decisions

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2023Evaluation of E-Commerce Organic Coconut Sugar: Technology Acceptance Model (TAM) and End-User Computing Satisfaction (EUCS) Model

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