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A Decision Support Tool to Define Scope in IT Service Management Process Assessment and Improvement
16 references·1 citing·38 second hop
A Decision Support Tool to Define Scope in IT Service Management Process Assessment and Improvement (2013)A Decision Support Tool to Define Scope i…The New Industrial Engineering: Information Technology and Business Process Redesign (2011)The New Industrial Engineerin…Service Management and Marketing (2011)Service Management and Market…Design Science Research in Information Systems (2010)Design Science Research in In…Relative measurement and its generalization in decision making why pairwise comparisons are central in mathematics for the measurement of intangible factors the analytic hierarchy/network process (2008)Relative measurement and its …The Anatomy of a Design Theory (2007)The Anatomy of a Design TheoryA Design Science Research Methodology for Information Systems Research (2007)A Design Science Research Met…The Nature of Theory in Information Systems1 (2006)The Nature of Theory in Infor…Design Science in Information Systems Research1 (2004)Design Science in Information…Design science in information systems research (2004)Design science in information…Task-Technology Fit and Individual Performance (1995)Task-Technology Fit and Indiv…Design and natural science research on information technology (1995)Design and natural science re…Reengineering the corporation: A manifesto for business revolution (1993)Reengineering the corporation…Process innovation: reengineering work through information technology (1993)Process innovation: reenginee…The balanced scorecard : measures that drive performance (1992)The balanced scorecard : meas…How information gives you competitive advantage (1985)How information gives you com…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…SOFTWARE-MEDIATED PROCESS ASSESSMENT FOR IT SERVICE CAPABILITY MANAGEMENT (2014)SOFTWARE-MEDIATED PROCESS ASS…The Visible Hand (1977)Electronic markets and electronic hierarchies (1987)How Competitive Forces Shape Strategy (1989)Towards a dynamic theory of strategy (1991)Value creation in E‐business (2001)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)Trust and TAM in Online Shopping: An Integrated Model1 (2003)User Acceptance of Information Technology: Toward A Unified View1 (2003)Free Competition and the Optimal Amount of Fraud (1973)Advertising as Information (1974)An Investigation into the Determinants of Customer Satisfaction (1982)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)The Structure of Scientific Revolutions (1963)The Reflective Practitioner: How Professionals Think in Action (1985)The DeLone and McLean Model of Information Systems Success: A Ten-Year Update (2003)Positioning and Presenting Design Science Research for Maximum Impact1 (2013)Chief executives define their own data needs. (1979)THE PSYCHOLOGY OF PERSONAL CONSTRUCTS (2010)Service Research Priorities in a Rapidly Changing Context (2015)Digital Entrepreneurship: Toward a Digital Technology Perspective of Entrepreneurship (2016)Conjectures and Refutations: The Growth of Scientific Knowledge. (1964)A Three Cycle View of Design Science Research (2007)The Structure of Scientific Revolutions (2017)Information Systems Success: The Quest for the Dependent Variable (1992)The Structure of Scientific Revolutions (1996)Bridging the Qualitative–Quantitative Divide: Guidelines for Conducting Mixed Methods Research in Information Systems1 (2013)The Capabilities of Market-Driven Organizations (1994)A Resource-Based Perspective on Information Technology Capability and Firm Performance: An Empirical Investigation1 (2000)DEFINING SUPPLY CHAIN MANAGEMENT (2001)A pedagogy of Multiliteracies Designing Social Futures (1996)Exploitation, Exploration, and Process Management: The Productivity Dilemma Revisited (2003)Performance measurement system design (1995)THE IMPACT OF HUMAN RESOURCE MANAGEMENT ON ORGANIZATIONAL PERFORMANCE: PROGRESS AND PROSPECTS. (1996)Clarifying Business Models: Origins, Present, and Future of the Concept (2005)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research22,085 cited
  • 1992The balanced scorecard : measures that drive performance12,082 cited
  • 2004Design Science in Information Systems Research110,671 cited
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  • 2007A Design Science Research Methodology for Information Systems Research7,798 cited
  • 1993Reengineering the corporation: A manifesto for business revolution6,469 cited
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  • 1985How information gives you competitive advantage4,441 cited
  • 1993Process innovation: reengineering work through information technology4,378 cited
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  • 2011Service Management and Marketing1,414 cited

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Relative measurement and its generalization in decision making why pairwise comparisons are central in mathematics for the measurement of intangible factors the analytic hierarchy/network process
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  • 2014SOFTWARE-MEDIATED PROCESS ASSESSMENT FOR IT SERVICE CAPABILITY MANAGEMENT8 cited