Hotel Housekeeping Operational Audit

Patrick J. Moreo · Gail E. Sammons

9 citations0/0 files storedInternational Journal of Hospitality & Tourism Administration

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Hospitality and Tourism Education Healthcare Quality and Management Management Systems and Quality Improvement

Abstract

There were three objectives of this study: (1) to identify and document patterns in operational audits currently being used in hotel housekeeping operations in North America; (2) to analyze and summarize the most important elements of these housekeeping audits; (3) to develop a generic hotel housekeeping audit which could be self-administered by employees and management. Qualitative methodologies including document content analysis, expert panel analysis and instrument field testing were used. The study resulted in a generic, comprehensive housekeeping operational audit.

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1982The professional housekeeper

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