Knowledge Management: Linking People to Knowledge for Bottom Line Results

Abstract

Executives in large organizations know that they must develop better techniques to manage their greatest asset: knowledge. Organizations currently create and maintain knowledge in isolated systems targeted at specific workgroups. For users outside the workgroup, that knowledge is virtually invisible. Vendors of all manner of tools, from intranet development tools to document management systems to search engines, are calling their products Knowledge Management systems, without regard to what that means. Without new technologies to create revolutionary change in the way knowledge workers create, communicate and manage information, a Knowledge Management system has little chance of improving enterprise knowledge sharing. This paper explores the concepts and technologies associated with an effective Knowledge Management system.

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