A critical review of the business excellence quality model applied to further education colleges

Rodney McAdam · William A. Welsh

50 citations0/0 files storedQuality Assurance in Education

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Management Systems and Quality Improvement Higher Education Governance and Development Quality and Management Systems

Abstract

In April 1998, the legal status of further education colleges in Northern Ireland changed (Further Education (Northern Ireland) Order 1997). Their new legal status offers colleges the opportunity to develop a greater business focus while preserving a robust framework of public accountability. Colleges will need to respond in a balanced fashion to the competing demands made by multiple stakeholders. In order to assist colleges to respond to these challenges, the Department of Education (NI) has commissioned the Business Development Service, an agency within the Department of Finance and Personnel, to provide consultancy to those colleges which wish to explore the use of the business excellence quality model (developed by the European Foundation for Quality Management 1988‐1991). This paper evaluates the relevance and validity of this approach for all 17 further education colleges in Northern Ireland.

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1992The machine that changed the world 1995Total quality management as competitive advantage: A review and empirical study 1992How the Baldrige Award really works.2013Measuring Business Performance 1981Transition: Understanding and Managing Personal Change 2012Assessing Business Excellence 1994Total quality management in the public sector 1980The Deadly Sins in Public Administration

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