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Effect of the Government’s Use of Social Media on the Reliability of the Government: Focus on Twitter
16 references·9 citing·40 second hop
Effect of the Government’s Use of Social Media on the Reliability of the Government: Focus on Twitter (2013)Effect of the Government’s Use of Social …Whose Space? Differences Among Users and Non-Users of Social Network Sites (2007)Whose Space? Differences Amon…The utilization of e‐government services: citizen trust, innovation and acceptance factors* (2005)The utilization of e‐governme…Linking Citizen Satisfaction with E-Government and Trust in Government (2004)Linking Citizen Satisfaction …E‐Government and the Transformation of Service Delivery and Citizen Attitudes (2004)E‐Government and the Transfor…Digital Divide (2001)Digital DivideThe Political Relevance of Political Trust (1998)The Political Relevance of Po…Issues and opinion on structural equation modeling (1998)Issues and opinion on structu…A Conceptual and Operational Definition of Personal Innovativeness in the Domain of Information Technology (1998)A Conceptual and Operational …The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)The American Customer Satisfa…Application of Social Cognitive Theory to Training for Computer Skills (1995)Application of Social Cogniti…Refinement and reassessment of the SERVQUAL scale. (1991)Refinement and reassessment o…On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…Selected Determinants of Consumer Satisfaction and Complaint Reports (1983)Selected Determinants of Cons…An Investigation into the Determinants of Customer Satisfaction (1982)An Investigation into the Det…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Unraveling the prerequisites of citizen engagement intentions initiated by mobile government social media during emergencies: An integrative dual SEM-ANN analysis (2024)Unraveling the prerequisites …Legitimacy in co-creating tourism value through customer-to-customer (C2C) online travel communities (2023)Legitimacy in co-creating tou…Strategic communication? Measurement and evaluation of Twitter use among municipal governments (2022)Strategic communication? Meas…Spreading information or engaging the public? The German police’s communication on Twitter (2022)Spreading information or enga…Toward dialogue through a holistic measuring framework – the impact of social media on risk communication in the COVID-19 (2021)Toward dialogue through a hol…Turkish and Slovenian health ministries' use of Twitter: a comparative analysis (2020)Turkish and Slovenian health …Social media policies as responses for social media affordances: The case of China (2016)Social media policies as resp…Social Media in the Workplace: Information Exchange, Productivity, or Waste? (2016)Social Media in the Workplace…Trust in government’s social media service and citizen’s patronage behavior (2015)Trust in government’s social …Prospect Theory: An Analysis of Decision under Risk (1979)Prospect theory: An analysis of decision under risk (1988)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)The Theory of Buyer Behavior (1971)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Disconfirmation of consumer expectations through product trial. 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(1996)A Practical Guide To Factorial Validity Using PLS-Graph: Tutorial And Annotated Example (2005)Lateral Collinearity and Misleading Results in Variance-Based SEM: An Illustration and Recommendations (2012)Consistent Partial Least Squares Path Modeling1 (2015)Understanding Attitudes and Predicting Social Behavior (1980)Structural Equations with Latent Variables (1989)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)Time Flies When You’re Having Fun: Cognitive Absorption and Beliefs About Information Technology Usage1 (2000)Developing and Validating Trust Measures for e-Commerce: An Integrative Typology (2002)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Cognitive, Affective, and Attribute Bases of the Satisfaction Response (1993)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)E-S-QUAL (2004)The Effects of E‐Government on Trust and Confidence in Government (2006)Political communication in a high-choice media environment: a challenge for democracy? (2017)Cultural Backlash (2019)When to use and how to report the results of PLS-SEM (2018)PSYCHOLOGICAL, EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT AND VALIDATION. (1995)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)PLS-SEM: Indeed a Silver Bullet (2011)
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References

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  • 1988On the Evaluation of Structural Equation Models26,139 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1996The American Customer Satisfaction Index: Nature, Purpose, and Findings4,733 cited
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  • 2007Whose Space? Differences Among Users and Non-Users of Social Network Sites

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1,285 cited
  • 2004Linking Citizen Satisfaction with E-Government and Trust in Government1,222 cited
  • Cited by

    • 2015Trust in government’s social media service and citizen’s patronage behavior80 cited
    • 2016Social media policies as responses for social media affordances: The case of China76 cited
    • 2016Social Media in the Workplace: Information Exchange, Productivity, or Waste?71 cited
    • 2024Unraveling the prerequisites of citizen engagement intentions initiated by mobile government social media during emergencies: An integrative dual SEM-ANN analysis14 cited
    • 2023Legitimacy in co-creating tourism value through customer-to-customer (C2C) online travel communities14 cited
    • 2022Strategic communication? Measurement and evaluation of Twitter use among municipal governments13 cited
    • 2021Toward dialogue through a holistic measuring framework – the impact of social media on risk communication in the COVID-1913 cited
    • 2022Spreading information or engaging the public? The German police’s communication on Twitter10 cited
    • 2020Turkish and Slovenian health ministries' use of Twitter: a comparative analysis9 cited