SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Measuring customer satisfaction · Study

ArticleShelves

ArticleMeasuring customer satisfaction

W. Steven Perkins1993

Article1993

Measuring customer satisfaction

W. Steven Perkins

183 citations·0/0 files stored·Industrial Marketing Management

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Customer Service Quality and Loyalty Quality and Supply Management Patient Satisfaction in Healthcare

Abstract

No abstract was published for this record.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 183 citations exist upstream.

References

1982Mail and Telephone Surveys: The Total Design Method.1992A National Customer Satisfaction Barometer: The Swedish Experience 1979Mail and Telephone Surveys: The Total Design Method.1990Delivering quality service: balancing customer perceptions and expectations 1988The House of Quality 1973Issues in Marketing's Use of Multi-Attribute Attitude Models 1992How the Baldrige Award really works.

Cited by

2012The drivers of customer attractiveness, supplier satisfaction and preferred customer status: A literature review 2000Business Marketing Comes of Age: A Comprehensive Review of the Literature 2000Business excellence through customer satisfaction 2000Measuring customer satisfaction: Why, what and how 2000The impact of satisfaction, trust, and relationship value on commitment: theoretical considerations and empirical results 2010Customer response to dissatisfaction: A synthesis of literature and conceptual framework 2006

Related works

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

2000The impact of design management and process management on quality: an empirical investigationarticle · 3 shared references 1994Customer Satisfaction Incentivesarticle · 3 shared references 1999Effect of service supplier performance on satisfaction and loyalty of store managers in the fast food industryarticle · 3 shared references 2003ECOSERVarticle · 3 shared references 2007Understanding the ‘Service’ Component of Application Service Provision: An Empirical Analysis of Satisfaction with ASP Serviceschapter · 3 shared references 2008Distinctive Marketing and Information Technology Capabilities and Strategic Types: A Cross-National Investigationarticle · 3 shared references

Details

Year1993

Typearticle

Published1993-08-01

VenueIndustrial Marketing Management

ISSN-L0019-8501

Languageen

Citations183

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

Identifiers

doi10.1016/0019-8501(93)90012-v

openalex_workW2115362349

Links

Imported from OpenAlex (CC0) — nothing here is generated.

The exploration of customer satisfaction model from a comprehensive perspective

2000The Concept Of Satisfaction in Industrial Markets