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The Impact of E-banking on Customer Satisfaction in Nigeria · Study

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ArticleThe Impact of E-banking on Customer Satisfaction in Nigeria

Ahmad Bello Dogarawa2005

Article2005

The Impact of E-banking on Customer Satisfaction in Nigeria

Ahmad Bello Dogarawa

18 citations·0/0 files stored·Munich Personal RePEc Archive (Ludwig Maximilian University of Munich)

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Customer Service Quality and Loyalty Technology Adoption and User Behaviour Banking Sector Performance and Management

Abstract

This paper examined and assessed the impact of e-banking services on customer satisfaction in the Nigerian banking industry.

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References

2001Electronic Banking in Malaysia: A Note on Evolution of Services and Consumer Reactions 2004Can E-Banking Services Be Profitable?2001Electronic banking : the ultimate guide to business and technology of online banking

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2012Customers Satisfaction and its Implications for Bank Performance in Nigeriaarticle · 2 shared references 2010Comparative evaluation of critical factors in delivering service quality of banksarticle · 1 shared reference 2011Brand preference in Islamic bankingarticle · 1 shared reference 2003GLOBAL e-READINESS - for WHAT?article · 1 shared reference 2004Adoption and Use of Internet Banking in the Sultanate of Oman: An Exploratory Studyarticle · 1 shared reference 2016The Impact of E-Banking on Customer Satisfaction: Evidence from Banking Sector of Pakistanarticle · 1 shared reference

Details

Year2005

Typearticle

Published2005-01-01

VenueMunich Personal RePEc Archive (Ludwig Maximilian University of Munich)

Languageen

Citations18

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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openalex_workW2116045926

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