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Citizen Responses to Dissatisfaction in Urban Communities: A Partial Test of a General Model

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References

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1983Exit, Voice, Loyalty, and Neglect as Responses to Job Dissatisfaction: A Multidimensional Scaling Study787 cited
1982Exit, voice, loyalty, and neglect: Responses to dissatisfaction in romantic involvements.644 cited

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2002Home Ownership and Access to Opportunity169 cited
2011Place Attachment in Deprived Neighbourhoods: The Impacts of Population Turnover and Social Mix159 cited
2012

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Citizen Perceptions of Government Service Quality: Evidence from Public Schools

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2013Performance-based public management reforms: experience and emerging lessons from service delivery improvement in Indonesia65 cited

2018Strategies for coping with inadequate domestic water supply in Abuja, Nigeria62 cited

2013Citizens’ Entrepreneurial Role in Public Service Provision60 cited

2012ENTREPRENEURIAL EXIT RESPONSE TO DISSATISFACTION WITH PUBLIC SERVICES57 cited

2000The role of survey research in the benchmarking process40 cited

2020Gaming the system: Responses to dissatisfaction with public services beyond exit and voice39 cited

2016Finding Exits and Voices: Albert Hirschman's Contribution to the Study of Public Services37 cited

1993The Use of Participative Mechanisms by Large Us Cities37 cited

2019An Overview of Citizen Satisfaction with Public Service: Based on the Model of Expectancy Disconfirmation37 cited