No open-access location is known for this record yet.
No open-access location is known for this record yet.
The paper discusses the effectiveness of a Passenger Information System (PIS) which is provided by rail commuter services in Klang Valley, Malaysia. Pre-trip, at-terminal or at platform and on-board information are presented. The perceived effectiveness is examined against the socio-demographic profiles of users. Revealed preferences and related travel behaviours are also described. The service users were interviewed during both pilot and actual surveys that took about 4 months in the year 2006 to 2007. Some 583 users were surveyed but only 537 cases were considered as valid responses. The information gathering media were highlighted. Access and utilisation of the information pertinent to delay was tested. Two thirds did not receive any of the listed information and this concurred with the 70% of NO decision changes made during incident detection. It is recommended that real-time information media be developed in the long term, with prioritised investments in variable message signs (VMS) and personal messaging for integrated public transport information. In the short term, public address systems reporting on delay duration and alternative modes or routes would suffice. However, on-board information content requirements may vary according to location. Passengers also preferred information on other public transport modes and facilities available while waiting, and to be informed within ten minutes of the events. Accurate, timely and prescriptive information were also considered to be the essence of effective public transport information provision.
Loading…
Stored only when both papers are in the corpus — 12 citations exist upstream.
Papers that cite the same references — the relational fallback while embeddings are still backfilling.
Imported from OpenAlex (CC0) — nothing here is generated.