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Empowering service employees: A case study of banking industry
6 references·0 citing·29 second hop
Empowering service employees: A case study of banking industry (2014)Empowering service employees: A case stud…Strategic performance empowerment model (1998)Strategic performance empower…Theorizing empowerment in the UK public services (1995)Theorizing empowerment in the…The Impact of Empowerment on Service Employees (1995)The Impact of Empowerment on …Empowerment: Building a Committed Workforce (1992)Empowerment: Building a Commi…The Empowerment Process: Integrating Theory and Practice (1988)The Empowerment Process: Inte…Dilemmas of managing participation (1982)Dilemmas of managing particip…The support of autonomy and the control of behavior. (1987)Putting the Service-Profit Chain to Work (1994)Contextual factors of psychological empowerment (2000)Psychological Climate, Empowerment, Leadership Style, and Customer-Oriented Selling: An Analysis of the Sales Manager-Salesperson Dyad (2006)Transformational leadership and followers' attitudes: the mediating role of psychological empowerment (2008)Coaching for Higher Performance (1994)ROLE OF PROT+G+ PERSONALITY IN RECEIPT OF MENTORING AND CAREER SUCCESS. (1994)Role of Protégé Personality in Receipt of Mentoring and Career Success (1994)Empowerment in small businesses (1999)How Coaches Motivate Teams (2006)Achieving competitive advantage through empowering employees: An empirical study (2011)Generalized expectancies for internal versus external control of reinforcement. (1966)Self-efficacy: Toward a unifying theory of behavioral change. (1977)Cognitive Elements of Empowerment: An "Interpretive" Model of Intrinsic Task Motivation (1990)PSYCHOLOGICAL, EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT AND VALIDATION. (1995)Linking Empowering Leadership and Employee Creativity: The Influence of Psychological Empowerment, Intrinsic Motivation, and Creative Process Engagement (2010)Exchange and Power in Social Life (2017)Self-efficacy: Toward a unifying theory of behavioral change. (1977)People must change before institutions can: a model addressing the challenge from administering to managing the maltese public service (2005)Reconstructing gender empowerment (2010)Democracy and Education (2015)Autonomy and Participation at Work (1977)Transformational and Coercive Strategies for Planned Organizational Change: Beyond the O.D. Model (1988)The three faces of corporate renewal: Institution, revolution, and evolution (1993)An integrative model of innovation in organizations (1998)Power Failure in Management Circuits (2017)Total quality management in a luxury hotel: A critique of practice (1995)Empowerment in five‐star hotels: choice, voice or rhetoric? (1998)Psychological Empowerment: The Influence on Organizational Commitment Among Employees in the Construction Sector (2012)
this work references cited by second hop

References

  • 1988The Empowerment Process: Integrating Theory and Practice4,310 cited
  • 1995The Impact of Empowerment on Service Employees234 cited
  • 1982Dilemmas of managing participation104 cited
  • 1998Strategic performance empowerment model55 cited
  • 1992Empowerment: Building a Committed Workforce34 cited
  • 1995Theorizing empowerment in the UK public services9 cited

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