Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Introduction: Institutional Change and Labour Market Segmentation in European Call Centres

16 references·16 citing·36 second hopsampled

FromToDepth

this work references cited by second hop· second hop is a sample of the most-cited connections

References

2005Beyond Continuity: Institutional Change in Advanced Political Economies3,414 cited
2002MANAGING CUSTOMER SERVICES: HUMAN RESOURCE PRACTICES, QUIT RATES, AND SALES GROWTH.1,414 cited
2009Re-Forming Capitalism: Institutional Change in the German Political Economy1,028 cited
2008Institutional change in varieties of capitalism1,021 cited
2005Capitalist Diversity and Change676 cited
1998A Theory of Labor Market Segmentation543 cited
1975Industrial Relations509 cited
2006Towards a more dynamic theory of capitalist variety470 cited
2009The ICTWSS database: Database on Institutional Characteristics of Trade Unions, Wage Setting, State Intervention and Social Pacts in 34 countries between 1960 and 2007449 cited
1977Industrial Relations: A Marxist Introduction375 cited
2001Varieties of Labor Politics in the Developed Democracies344 cited
2007Vertical Disintegration and the Disorganization of German Industrial Relations1259 cited
2007The Global Call Center Report: International Perspectives on Management and Employment180 cited
2004Corporate Governance and Labour Management: An International Comparison163 cited
2009The Globalization of Service Work: Comparative Institutional Perspectives on Call Centers

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

157 cited

2020Cuadernos de Relaciones Laborales140 cited

Cited by

2014The Unexpected Appearance of a New G erman Model55 cited
2020How Do Employers Choose between Types of Contingent Work? Costs, Control, and Institutional Toying46 cited
2018Market Exposure and the Labour Process: The Contradictory Dynamics in Managing Subcontracted Services Work36 cited
2014Varieties of Capitalism and Job Quality32 cited
2016Getting together or breaking apart? Trade union strategies, restructuring and contingent workers in Southern Europe24 cited
2011The mediating effects of first call resolution on call centers’ performance21 cited
2022When accumulation pressures meet regulatory institutions: A comparison in logistics20 cited
2018Outsourcing, Offshoring and the Deconstruction of Employment: New and Old Challenges20 cited
2017Articulation within (and across) transnational workplaces and the role of European Works Councils15 cited
2018Social partners' levers: job quality and industrial relations in the waste sector in three small European countries10 cited
2017Weakening trade union power8 cited
2024Explaining varieties of social solidarity in supply chains: Actors, institutions and market risks distribution in outsourced public services7 cited
2014Ideas and Institutions: The Evolution of Employment Relations in the Spanish and German Auto Industry7 cited
2012Management, Worker Responses, and an Enterprise Trade Union in Transition7 cited
2017Workplace inequality, trade unions and the transnational regulation of the employment relationships7 cited
2014Intermediary cooperative associations and the institutionalization of participative work practices: A case study in the Danish public sector6 cited