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Will You Help Me Please? The Effects of Race, Gender and Manner of Dress on Retail Service · Study

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ArticleWill You Help Me Please? The Effects of Race, Gender and Manner of Dress on Retail Service

Thomas L. Ainscough2000

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Will You Help Me Please? The Effects of Race, Gender and Manner of Dress on Retail Service

Thomas L. Ainscough · Carol M. Motley

58 citations·0/0 files stored·Marketing Letters

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Customer Service Quality and Loyalty Consumer Retail Behavior Studies AI in Service Interactions

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References

1986Modern racism, ambivalence, and the Modern Racism Scale.1974The nonverbal mediation of self-fulfilling prophecies in interracial interaction 1995Race and Gender Discrimination in Bargaining for a New Car 1984Race, Gender, and Opinion Toward Black and Female Presidential Candidates

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2011Shared ethnicity effects on service encounters: A study across three U.S. subcultures 2019Judging by the wristwatch: Salespersons’ responses to status signals and stereotypes of luxury clients 2019Shaping Small Business Lending Policy Through Matched-Pair Mystery Shopping 2003Coping with Marketplace Discrimination 2018Narratives of technology consumption in the face of marketplace discrimination 2013Targeting Miss Daisy: Using age and gender to target unethical sales tactics 2022Calculators for Women: When Identity-Based Appeals Alienate Consumers 2012A Multicultural Service Sensitivity Exercise for Marketing Students

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1997Evidence for racial prejudice at the implicit level and its relationship with questionnaire measures.article · 2 shared references 2004Aversive Racismchapter · 2 shared references 2003When do stereotypes come to mind and when do they color judgment? A goal-based theoretical framework for stereotype activation and application.article · 2 shared references 2008The space between us: Stereotype threat and distance in interracial contexts.article · 2 shared references 2009The Nature of Contemporary Prejudice: Insights from Aversive Racismarticle · 2 shared references 1998Intergroup relations: Insights from a theoretically integrative approach.article · 2 shared references

Details

Year2000

Typearticle

Published2000-05-01

VenueMarketing Letters

ISSN-L0923-0645

Languageen

Citations58

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1023/a:1008138722964

openalex_workW2116640472

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