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Will You Help Me Please? The Effects of Race, Gender and Manner of Dress on Retail Service

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References

1986Modern racism, ambivalence, and the Modern Racism Scale.1,705 cited
1974The nonverbal mediation of self-fulfilling prophecies in interracial interaction901 cited
1995Race and Gender Discrimination in Bargaining for a New Car604 cited
1984Race, Gender, and Opinion Toward Black and Female Presidential Candidates79 cited

Cited by

2011Shared ethnicity effects on service encounters: A study across three U.S. subcultures45 cited
2019Judging by the wristwatch: Salespersons’ responses to status signals and stereotypes of luxury clients27 cited
2003Coping with Marketplace Discrimination25 cited
2019Shaping Small Business Lending Policy Through Matched-Pair Mystery Shopping25 cited
2018Narratives of technology consumption in the face of marketplace discrimination23 cited
2013Targeting Miss Daisy: Using age and gender to target unethical sales tactics20 cited
2022Calculators for Women: When Identity-Based Appeals Alienate Consumers19 cited
2012A Multicultural Service Sensitivity Exercise for Marketing Students17 cited
2006Equal Treatment for Equal Dollars in Illinois: Assessing Consumer Racial Profiling and Other Marketplace Discrimination13 cited
2005The Effects of Customers' Dress on Salesperson's Service in Large-Sized Clothing Specialty Stores

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12 cited

2012Family allowances as reverse retail discrimination8 cited