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Consumers' trust of salesperson and manufacturer: an empirical study · Study

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Consumers' trust of salesperson and manufacturer: an empirical study

Mary Susan Kennedy, Linda K. Ferrell, Debbie Thorne LeClair

2001-01-01articleJournal of Business Research394 citationsclosed

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Customer Service Quality and Loyalty Consumer Behavior and Marketing Influence Consumer Behavior in Brand Consumption and Identification

Abstract

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Citations in this library

Stored only when both papers are in the corpus — 394 citations exist upstream.

References

1951Coefficient Alpha and the Internal Structure of Tests

1988On the Evaluation of Structural Equation Models

1994The Commitment-Trust Theory of Relationship Marketing

1985A Conceptual Model of Service Quality and Its Implications for Future Research

1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality

1991Structural Equations with Latent Variables.

1979Review of Psychometric theory (2nd ed.).

1992Measuring Service Quality: A Reexamination and Extension

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2008Corporate Social Responsibility: An Empirical Investigation of U.S. Organizations

2005The influence of corporate image on consumer trust

2007An analysis of antecedents and consequences of trust in a corporate brand

2004The impact of interpersonal relationships on customer satisfaction and loyalty to the service provider

2008Impact of Corporate Social Responsibility on Consumer Trust

2004Trust and relationship commitment in the United Kingdom voluntary sector: Determinants of donor behavior

2003Relationship outcomes of perceived ethical sales behavior: the customer's perspective

Details

Year2001

Typearticle

VenueJournal of Business Research

Languageen

Files0 public / 0

Identifiers

doi10.1016/s0148-2963(99)00039-9

openalex_workW2116846296

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