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Balking and reneging in multiserver Markovian queuing system

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References

1984Single-server queues with impatient customers219 cited
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2009Transient solution of the M/M/c queue with balking and reneging114 cited
1977The Markovian Queue with Bounded Waiting time86 cited
2001M/M/1 Queue with Impatient Customers of Higher Priority79 cited
1999Cost analysis of the M/M/R machine repair problem with balking, reneging, and server breakdowns79 cited
2009Queueing models for full-flexible multi-class call centers with real-time anticipated delays76 cited
1995Analysis of an M/G/1 queue with two types of impatient units74 cited
2008INFINITE-SERVER QUEUES WITH SYSTEM'S ADDITIONAL TASKS AND IMPATIENT CUSTOMERS66 cited
2007Comparison of customer balking and reneging behavior to queueing theory predictions: An experimental study60 cited
1999On a Two-Queue Priority System with Impatience and its Application to a Call Center*56 cited
1997The single-server machine interference model with balking, reneging and an additional server for longer queues49 cited

Cited by

2013Economic analysis of an M / M / c / N queuing model with balking, reneging and retention of reneged customers

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28 cited

2012An M/M/1/N Queueing Model with Retention of Reneged Customers and Balking24 cited

2015Balking and Reneging Multiple Working Vacations Queue with Heterogeneous Servers22 cited

2018Analysis of a busy period queuing system with balking, reneging and motivating22 cited

2023Performance analysis of a multi server retrial queueing system with unreliable server, discouragement and vacation model19 cited

2014A Markovian multi-server queuing model with retention of reneged customers and balking18 cited

2014Performance analysis of variant working vacation queue with balking and reneging13 cited

2012Optimal repairable MX/G/1 queue with Bernoulli feedback and setup12 cited

2012Change point estimation of service rate in an M/M/1/m queue12 cited