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On a Two-Queue Priority System with Impatience and its Application to a Call Center* · Study

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ArticleOn a Two-Queue Priority System with Impatience and its Application to a Call Center*

Andreas Brandt1999

Article1999

On a Two-Queue Priority System with Impatience and its Application to a Call Center*

Andreas Brandt · Manfred Brandt

56 citations·0/0 files stored·Methodology And Computing In Applied Probability

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Advanced Queuing Theory Analysis Probability and Risk Models Age of Information Optimization

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References

1981ON QUEUES WITH IMPATIENT CUSTOMERS.1999On the M(n)/M(n)/s queue with impatient calls

Cited by

2007On the interaction between retrials and sizing of call centers 2011Balking and reneging in multiserver Markovian queuing system 2006Sensitivity of Performance in the Erlang-A Queueing Model to Changes in the Model Parameters 2004On the Two-Class M/M/1 System under Preemptive Resume and Impatience of the Prioritized Customers 2004MAP/M/cQueue with Constant Impatient Time 2009On the stationary distribution of queue lengths in a multi-class priority queueing system with customer transfers 2002Blended call center performance analysis 2018On first-come, first-served queues with two classes of impatient customers

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2004The impact of customers? patience on delay and abandonment: some empirically-driven experiments with the M/M/ n + G queuearticle · 2 shared references 2002Asymptotic Results and a Markovian Approximation for the M(n)/M(n)/s+GI Systemarticle · 2 shared references 2001M/M/1 Queue with Impatient Customers of Higher Priorityarticle · 2 shared references 2012Performance indicators for call centers with impatient customersarticle · 2 shared references 2004On the Two-Class M/M/1 System under Preemptive Resume and Impatience of the Prioritized Customersarticle · 2 shared references 2012Hazard Rate Scaling of the Abandonment Distribution for the GI/M/n + GI Queue in Heavy Trafficarticle · 2 shared references

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Year1999

Typearticle

Published1999-09-01

VenueMethodology And Computing In Applied Probability

ISSN-L1387-5841

Languageen

Citations56

Files0 public / 0

ShelfAdvanced Queuing Theory Analysis

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doi10.1023/a:1010009304213

openalex_workW1494635895

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