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On a Two-Queue Priority System with Impatience and its Application to a Call Center*

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References

1981ON QUEUES WITH IMPATIENT CUSTOMERS.183 cited
1999On the M(n)/M(n)/s queue with impatient calls113 cited

Cited by

2007On the interaction between retrials and sizing of call centers49 cited
2011Balking and reneging in multiserver Markovian queuing system47 cited
2006Sensitivity of Performance in the Erlang-A Queueing Model to Changes in the Model Parameters42 cited
2004On the Two-Class M/M/1 System under Preemptive Resume and Impatience of the Prioritized Customers39 cited
2004MAP/M/cQueue with Constant Impatient Time33 cited
2009On the stationary distribution of queue lengths in a multi-class priority queueing system with customer transfers19 cited
2002Blended call center performance analysis19 cited
2018On first-come, first-served queues with two classes of impatient customers18 cited
2008Call Center Outsourcing: Coordinating Staffing Level and Service Quality17 cited
2018Development of a central order processing system for optimizing demand-driven textile supply chains: a real case based simulation study16 cited
2011Some aspects of balking and reneging in finite buffer queues13 cited
2013WAITING TIME ANALYSIS OF MULTI-CLASS QUEUES WITH IMPATIENT CUSTOMERS12 cited

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2017An M/PH/K queue with constant impatient time12 cited