SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Improving service quality in an industrial setting · Study

ArticleShelves

ArticleImproving service quality in an industrial setting

Bodo B. Schlegelmilch1994

Article1994

Improving service quality in an industrial setting

Bodo B. Schlegelmilch

41 citations·0/0 files stored·Industrial Marketing Management

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Customer Service Quality and Loyalty Quality and Supply Management Service and Product Innovation

Abstract

No abstract was published for this record.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 41 citations exist upstream.

References

1985A Conceptual Model of Service Quality and Its Implications for Future Research 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 1984A Service Quality Model and its Marketing Implications 1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions 1979Quality Is Free: The Art of Making Quality Certain 1992Research Methods in Social Relations 1988Communication and Control Processes in the Delivery of Service Quality 1983Classifying Services to Gain Strategic Marketing Insights

Cited by

2015Managing service quality in high customer contact B2B services across domestic and international markets 1999Communications and Expectations in After-Sales Service Provision 2011The drivers of customer satisfaction in strategic consulting engagements 1970Service Quality Perceptions in The Banking Industry: Major Dimensions 2019Crowdsourcing to manage service gaps in service networks

Related works

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

2012Tourism Service Quality: A Dimension-specific Assessment of SERVQUAL *article · 12 shared references 2002THE CUSTOMER'S PATH TO LOYALTY: A PARTIAL TEST OF THE RELATIONSHIPS OF PRIOR EXPERIENCE, JUSTICE, AND CUSTOMER SATISFACTIONthesis · 11 shared references 2009AN EMPIRICAL STUDY OF BEHAVIOURAL INTENTIONS IN THE TAIWAN HOTEL INDUSTRYthesis · 10 shared references 1998Service quality to service loyalty: A relationship which goes beyond customer servicesarticle · 9 shared references 2001Measuring and managing service quality: integrating customer expectationsarticle · 9 shared references 1994The Development and Emergence of Services Marketing Thoughtarticle · 9 shared references

Details

Year1994

Typearticle

Published1994-02-01

VenueIndustrial Marketing Management

ISSN-L0019-8501

Languageen

Citations41

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

Identifiers

doi10.1016/0019-8501(94)90030-2

openalex_workW2117554548

Links

Imported from OpenAlex (CC0) — nothing here is generated.