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Communications and Expectations in After-Sales Service Provision · Study

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ArticleCommunications and Expectations in After-Sales Service Provision

Timothy L. Wilson1999

Article1999

Communications and Expectations in After-Sales Service Provision

Timothy L. Wilson · Rolf A. Lundin

28 citations·0/0 files stored·Industrial Marketing Management

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Customer Service Quality and Loyalty Outsourcing and Supply Chain Management Service and Product Innovation

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References

1985A Conceptual Model of Service Quality and Its Implications for Future Research 1990A Model of Distributor Firm and Manufacturer Firm Working Partnerships 1983The Cultural Relativity of Organizational Practices and Theories 1984Strategic Management and Marketing in the Service Sector 1994The rise and fall of strategic planning 1983Emerging perspectives on services marketing 1960The silent language in overseas business 1988Marketing's role in product and service quality

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1999International After-Sales Servicesarticle · 6 shared references 1994Improving service quality in an industrial settingarticle · 4 shared references 2001Tourism image, evaluation variables and after purchase behaviour: inter-relationshiparticle · 3 shared references 2007Service quality, relationship satisfaction, trust, commitment and business‐to‐business loyaltyarticle · 3 shared references 1991Two Approaches to Service Quality Dimensionsarticle · 3 shared references 2003Trust and commitment influences on customer retention: insights from business-to-business servicesarticle · 3 shared references

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Year1999

Typearticle

Published1999-07-01

VenueIndustrial Marketing Management

ISSN-L0019-8501

Languageen

Citations28

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/s0019-8501(98)00028-5

openalex_workW1537472788

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