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Communications and Expectations in After-Sales Service Provision
16 references·1 citing·39 second hop
Communications and Expectations in After-Sales Service Provision (1999)Communications and Expectations in After-…The challenge of sustaining competitive advantage (1996)The challenge of sustaining c…Service quality and service productivity management practices (1996)Service quality and service p…The rise and fall of strategic planning (1994)The rise and fall of strategi…What presale and postsale services do you need to be competitive (1992)What presale and postsale ser…A Model of Distributor Firm and Manufacturer Firm Working Partnerships (1990)A Model of Distributor Firm a…After sales service quality: Views between industrial customers and service managers (1989)After sales service quality: …Marketing's role in product and service quality (1988)Marketing's role in product a…Distributor contributions to partnerships with manufacturers (1987)Distributor contributions to …Turn Your Industrial Distributors into Partners (1986)Turn Your Industrial Distribu…Triad power: the coming shape of global competition (1986)Triad power: the coming shape…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Strategic Management and Marketing in the Service Sector (1984)Strategic Management and Mark…The Cultural Relativity of Organizational Practices and Theories (1983)The Cultural Relativity of Or…Emerging perspectives on services marketing (1983)Emerging perspectives on serv…The cultural environment of international business (1979)The cultural environment of i…The silent language in overseas business (1960)The silent language in overse…Designing conceptual model of after-sales services, in companies producing the capital goods, with the idea of value co-creation (2016)Designing conceptual model of…Culture's Consequences: International Differences in Work-Related Values. (1983)The Confucius connection: From cultural roots to economic growth (1988)Understanding the Influence of National Culture on the Development of Trust (1998)Hofstede's model of national cultural differences and their consequences: A triumph of faith - a failure of analysis (2002)Significance tests and goodness of fit in the analysis of covariance structures. (1980)The Framing of Decisions and the Psychology of Choice (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)The Commitment-Trust Theory of Relationship Marketing (1994)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Behavioral Consequences of Service Quality (1996)Assessing Advantage: A Framework for Diagnosing Competitive Superiority (1988)Building the Learning Organization (1995)Market Orientation and the Learning Organization (1995)Customer participation in creating site brand loyalty (2001)Linkages between service sourcing decisions and competitive advantage: A review, propositions, and illustrating cases (2008)The effects of knowledge-based resources, market orientation and learning orientation on innovation performance: An empirical study of Turkish firms (2010)Quality Is Free: The Art of Making Quality Certain (1979)Out of the Crisis (1982)Benefits of the ISO 9000:1994 system (2002)Are travellers satisfied with Malaysian hotels? (2005)Tourists’ happiness: are there smart tourism technology effects? (2018)SWOT analysis: It's time for a product recall (1997)The emotional practice of teaching (1998)Leadership skills for a changing world (2000)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)E-S-QUAL (2004)The role of strategic alliances in high‐technology new product development (1995)The Effect of Output Controls, Process Controls, and Flexibility on Export Channel Performance (1997)Brand Positioning through Advertising in Asia, North America, and Europe: The Role of Global Consumer Culture (1999)Effects of Relationship Marketing on Satisfaction, Retention, and Prices in the Life Insurance Industry (1987)Tourism image, evaluation variables and after purchase behaviour: inter-relationship (2001)The relationship marketing process: communication, interaction, dialogue, value (2004)Personal space (1965)Notes in the history of intercultural communication: The Foreign Service institute and the mandate for intercultural training (1990)A Critique of Hall's Contexting Model (2008)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1990A Model of Distributor Firm and Manufacturer Firm Working Partnerships5,824 cited
  • 1983The Cultural Relativity of Organizational Practices and Theories3,144 cited
  • 1984Strategic Management and Marketing in the Service Sector1,667 cited
  • 1994The rise and fall of strategic planning1,350 cited
  • 1983Emerging perspectives on services marketing1,018 cited
  • 1960The silent language in overseas business257 cited
  • 1988Marketing's role in product and service quality158 cited
  • 1979The cultural environment of international business130 cited
  • 1996The challenge of sustaining competitive advantage128 cited
  • 1986Triad power: the coming shape of global competition128 cited
  • 1986Turn Your Industrial Distributors into Partners104 cited
  • 1987Distributor contributions to partnerships with manufacturers77 cited
  • 1996Service quality and service productivity management practices60 cited
  • 1992What presale and postsale services do you need to be competitive59 cited
  • 1989

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After sales service quality: Views between industrial customers and service managers
54 cited

Cited by

  • 2016Designing conceptual model of after-sales services, in companies producing the capital goods, with the idea of value co-creation11 cited