A Virtual Mental Health Clinic for University Students: A Qualitative Study of End-User Service Needs and Priorities

Louise M. Farrer · Amelia Gulliver · Jade KY Chan · Kylie Bennett · Kathleen M Griffiths

47 citations0/0 files storedJMIR Mental Health

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Digital Mental Health Interventions Mental Health Treatment and Access Telemedicine and Telehealth Implementation

Abstract

BACKGROUND: Help seeking for mental health problems among university students is low, and Internet-based interventions such as virtual clinics have the potential to provide private, streamlined, and high quality care to this vulnerable group. OBJECTIVE: The objective of this study was to conduct focus groups with university students to obtain input on potential functions and features of a university-specific virtual clinic for mental health. METHODS: Participants were 19 undergraduate students from an Australian university between 19 and 24 years of age. Focus group discussion was structured by questions that addressed the following topics: (1) the utility and acceptability of a virtual mental health clinic for students, and (2) potential features of a virtual mental health clinic. RESULTS: Participants viewed the concept of a virtual clinic for university students favorably, despite expressing concerns about privacy of personal information. Participants expressed a desire to connect with professionals through the virtual clinic, for the clinic to provide information tailored to issues faced by students, and for the clinic to enable peer-to-peer interaction. CONCLUSIONS: Overall, results of the study suggest the potential for virtual clinics to play a positive role in providing students with access to mental health support.

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2008Mental Health of College Students and Their Non–College-Attending Peers 2010Psychological distress in university students: A comparison with general population data 2009Internet-Based and Other Computerized Psychological Treatments for Adult Depression: A Meta-Analysis 1986Grounded Theory and Organizational Research 2009Stigma and Help Seeking for Mental Health Among College Students 2007Help-Seeking and Access to Mental Health Care in a University Student Population 2008Doing Focus Groups 2010A systematic review: Students with mental health problems—A growing problem

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