Mandarin Attributes Preferred by Consumers in Grocery Stores

Abstract

For most grocery stores, external quality standards require that premium mandarins be orange, unblemished, and large. Thus, for consumers to differentiate among the premium mandarins on any dimension other than price, additional positioning attributes must be evaluated. This study considered consumer preferences for price ($2.18/kg, $4.39/kg, or $15.41/kg), packaging (1.36 kg of loose fruit, 1.36-kg bag, 2.27-kg box, or 0.23-kg clamshell with peeled fruit sections), type of mandarin (clementine, satsuma, tangerine), shelf life from the day of purchase (3, 14, or 31 days), and vitamin C content (with or without a label stating high in vitamin C). A conjoint survey was conducted in four grocery stores located in Birmingham and Montgomery, Ala. In total, 289 respondents used a 7-point intention-to-buy scale to rate photographs of 16 product profiles. Six market segments were identified, based on maximal similarity of preferences within each segment and maximal differences between segments. A simulation was conducted of the effect that an introduction of peeled-and-sectioned satsumas would have on the market share and gross revenue of other mandarins. This product showed great potential, but should be offered in a product mix that includes the loose form as well. Labeling for vitamin C was preferred by all segments, but did not contribute much to the intention-to-buy rating. Awareness and recognition of satsumas needs to be addressed in promotional campaigns. The longest shelf life was the first choice of almost half the respondents.

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