Modelling business communication as a foundation for business process redesign: a case of production logistics

Abstract

This paper evaluates the suitability of a new modelling method called DEMO for the purpose of business process redesign. On the basis of the theoretical evaluation two extensions are proposed; the transaction sequence graph and the transaction process model. DEMO and the two extensions are applied to a case study. From the case study it is concluded that a DEMO analysis together with the extensions are a suitable tool for business process redesign.>

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