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ArticleService Quality: Research Perspectives

Olivier Furrer2005

Article2005

Service Quality: Research Perspectives

81 citations·0/0 files stored·International Journal of Service Industry Management

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Customer Service Quality and Loyalty Consumer Behavior and Marketing Influence Service and Product Innovation

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References

1998Linking service climate and customer perceptions of service quality: Tests of a causal model.2000The Relationships between Culture and Service Quality Perceptions

Cited by

2010Service climate and customer satisfaction in a casino hotel: An exploratory case study 2011The Influence of Guest Perceptions of Service Fairness on Lodging Loyalty in China 2016Enabling a transformative service system by modeling quality dynamics 2017Organizational Affective Tone: A Meso Perspective on the Origins and Effects of Consistent Affect in Organizations 2010HR and IT capabilities and complementarities in knowledge-intensive services 2011The experiential meaning of service quality 2009A theoretical model to predict customer satisfaction in relation to service quality in selected university libraries in Sri Lanka 2017New Strategies in the New Millennium: Servant Leadership As Enhancer of Service Climate and Customer Service Performance

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Details

Year2005

Typearticle

Published2005-09-01

VenueInternational Journal of Service Industry Management

ISSN-L0956-4233

Languageen

Citations81

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1108/09564230510614121

openalex_workW2120042922

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