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Effects of Theatrical Elements on Experiential Quality and Loyalty Intentions for Theme Parks
16 references·16 citing·38 second hopsampled
Effects of Theatrical Elements on Experiential Quality and Loyalty Intentions for Theme Parks (2008)Effects of Theatrical Elements on Experie…Advances in Consumer Research (2025)Advances in Consumer ResearchThe theme park experience: An analysis of pleasure, arousal and satisfaction (2004)The theme park experience: An…The Effect of Relational Constructs on Customer Referrals and Number of Services Purchased from a Multiservice Provider: Does Age of Relationship Matter? (2002)The Effect of Relational Cons…The experience economy: work is theatre & every business a stage (1999)The experience economy: work …Experiential marketing : how to get customers to sense, feel, think, act, and relate to your company and brands (1999)Experiential marketing : how …Consumer Value: A Framework for Analysis and Research (1999)Consumer Value: A Framework f…The service experience in tourism (1996)The service experience in tou…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)The American Customer Satisfa…Why Satisfied Customers Defect (1995)Why Satisfied Customers DefectCustomer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Customer Satisfaction, Market…The Antecedents and Consequences of Customer Satisfaction for Firms (1993)The Antecedents and Consequen…On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)The Experiential Aspects of C…Beyond boredom and anxiety (1975)Beyond boredom and anxietyTourists perceived crowding and destination attractiveness: The moderating effects of perceived risk and experience quality (2020)Tourists perceived crowding a…Dialectical emotions in a dark heritage site: A study at the Auschwitz Death Camp (2020)Dialectical emotions in a dar…An examination of experiential quality, nostalgia, place attachment and behavioral intentions of hospitality customers (2020)An examination of experientia…What drives experiential loyalty towards the banks? The case of Islamic banks in Indonesia (2019)What drives experiential loya…Towards green experiential loyalty (2018)Towards green experiential lo…The mediating role of experience quality on authenticity and satisfaction in the context of cultural-heritage tourism (2018)The mediating role of experie…What drives experiential loyalty? A case study of Starbucks coffee chain in Taiwan (2017)What drives experiential loya…What Drives Experiential Loyalty Toward Smart Restaurants? The Case Study of KFC in Beijing (2017)What Drives Experiential Loya…A theory of structured experience (2017)A theory of structured experi…Sustainability, value, and satisfaction: Model testing and cross-validation in tourist destinations (2016)Sustainability, value, and sa…The Role Of Sea-Based Adventure Experiences In Tourists’ Satisfaction and Behavioral Intentions (2015)The Role Of Sea-Based Adventu…Cultural tourism in Istanbul: The mediation effect of tourist experience and satisfaction on the relationship between involvement and recommendation intention (2015)Cultural tourism in Istanbul:…Components of cultural tourists’ experiences in destinations (2015)Components of cultural touris…A Study of Experiential Quality, Perceived Value, Heritage Image, Experiential Satisfaction, and Behavioral Intentions for Heritage Tourists (2014)A Study of Experiential Quali…Customer delight from theme park experiences (2013)Customer delight from theme p…AN EMPIRICAL STUDY TO DIAGNOSE THE OUTCOMES OF CUSTOMERS’ EXPERIENCES IN TRENDY COFFEE SHOPS (2012)AN EMPIRICAL STUDY TO DIAGNOS…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Prospect theory: An analysis of decision under risk (1988)Whence Consumer Loyalty? (1999)Marketing management: analysis. planning. implementation and control (2000)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)The Theory of Buyer Behavior (1971)Structure and Functions of Fantasy (1974)An Information Processing Theory of Consumer Choice (1979)Consumer perceived value: The development of a multiple item scale (2001)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Prospect Theory: An Analysis of Decision under Risk (1979)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Quality, satisfaction and behavioral intentions (2000)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)PSYCHOLOGICAL, EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT AND VALIDATION. (1995)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)PLS-SEM: Indeed a Silver Bullet (2011)Subjective Well-Being (1984)The "What" and "Why" of Goal Pursuits: Human Needs and the Self-Determination of Behavior (2000)Handbook of Positive Psychology (2001)Evolving to a New Dominant Logic for Marketing (2003)Co-creation experiences: The next practice in value creation (2004)Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty? (2009)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Bibliometric Methods in Management and Organization (2014)
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References

  • 1988On the Evaluation of Structural Equation Models26,139 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 2025Advances in Consumer Research13,264 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1982The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun8,274 cited
  • 1975Beyond boredom and anxiety5,708 cited
  • 1996The American Customer Satisfaction Index: Nature, Purpose, and Findings4,733 cited
  • 1993The Antecedents and Consequences of Customer Satisfaction for Firms4,607 cited
  • 1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden4,531 cited
  • 1999The experience economy: work is theatre & every business a stage2,681 cited
  • 1995Why Satisfied Customers Defect2,226 cited
  • 1999Consumer Value: A Framework for Analysis and Research1,527 cited
  • 1996The service experience in tourism1,252 cited
  • 1999Experiential marketing : how to get customers to sense, feel, think, act, and relate to your company and brands1,204 cited
  • 2004The theme park experience: An analysis of pleasure, arousal and satisfaction907 cited

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  • 2002The Effect of Relational Constructs on Customer Referrals and Number of Services Purchased from a Multiservice Provider: Does Age of Relationship Matter?721 cited
  • Cited by

    • 2014A Study of Experiential Quality, Perceived Value, Heritage Image, Experiential Satisfaction, and Behavioral Intentions for Heritage Tourists324 cited
    • 2013Customer delight from theme park experiences312 cited
    • 2015Components of cultural tourists’ experiences in destinations310 cited
    • 2015Cultural tourism in Istanbul: The mediation effect of tourist experience and satisfaction on the relationship between involvement and recommendation intention260 cited
    • 2018The mediating role of experience quality on authenticity and satisfaction in the context of cultural-heritage tourism247 cited
    • 2020Tourists perceived crowding and destination attractiveness: The moderating effects of perceived risk and experience quality184 cited
    • 2016Sustainability, value, and satisfaction: Model testing and cross-validation in tourist destinations166 cited
    • 2020Dialectical emotions in a dark heritage site: A study at the Auschwitz Death Camp110 cited
    • 2017What Drives Experiential Loyalty Toward Smart Restaurants? The Case Study of KFC in Beijing105 cited
    • 2017What drives experiential loyalty? A case study of Starbucks coffee chain in Taiwan101 cited
    • 2012AN EMPIRICAL STUDY TO DIAGNOSE THE OUTCOMES OF CUSTOMERS’ EXPERIENCES IN TRENDY COFFEE SHOPS92 cited
    • 2017A theory of structured experience82 cited
    • 2019What drives experiential loyalty towards the banks? The case of Islamic banks in Indonesia73 cited
    • 2018Towards green experiential loyalty73 cited
    • 2020An examination of experiential quality, nostalgia, place attachment and behavioral intentions of hospitality customers71 cited
    • 2015The Role Of Sea-Based Adventure Experiences In Tourists’ Satisfaction and Behavioral Intentions69 cited