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Factors Affecting the Adoption of Electronic Customer Relationship Management Information Systems in SMEs
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Factors Affecting the Adoption of Electronic Customer Relationship Management Information Systems in SMEs (2016)Factors Affecting the Adoption of Electro…Information technology adoption in SMEs: an integrated framework (2009)Information technology adopti…Factors affecting the Adoption Level of C-Commerce: An Empirical Study (2009)Factors affecting the Adoptio…The Legacy of the Technology Acceptance Model and a Proposal for a Paradigm Shift. (2007)The Legacy of the Technology …Customer Relationship Management: A Comparative Analysis of Family and Nonfamily Business Practices* (2005)Customer Relationship Managem…A Theoretical Integration of User Satisfaction and Technology Acceptance (2005)A Theoretical Integration of …The relationship marketing process: communication, interaction, dialogue, value (2004)The relationship marketing pr…Small Business Growth and Internal Transparency: The Role of Information Systems1 (2004)Small Business Growth and Int…Relationships, marketing and small business: an exploration of links in theory and practice (2004)Relationships, marketing and …How e‐CRM can enhance customer loyalty (2003)How e‐CRM can enhance custome…Value creation in E‐business (2001)Value creation in E‐businessAn Integrated Model of Information Systems Adoption in Small Businesses (1999)An Integrated Model of Inform…processes of technological innovation (1990)processes of technological in…Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Perceived Usefulness, Perceiv…From Intentions to Actions: A Theory of Planned Behavior (1985)From Intentions to Actions: A…Innovation characteristics and innovation adoption-implementation: A meta-analysis of findings (1982)Innovation characteristics an…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Belief, Attitude, Intention a…Critical success factors for electronic customer relationship management success adoption: Telecommunication companies case study (2021)Critical success factors for …Self-efficacy: Toward a unifying theory of behavioral change. (1977)Self-efficacy: Toward a unifying theory of behavioral change. (1977)The theory of planned behavior (1991)Understanding Information Technology Usage: A Test of Competing Models (1995)Efficacy of the Theory of Planned Behaviour: A meta‐analytic review (2001)Estimating Nonresponse Bias in Mail Surveys (1977)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Cultures and Organizations: Software of the Mind. (1993)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)BUSINESS RESEARCH METHODS (PHƯƠNG PHÁP NGHIÊN CỨU TRONG KINH DOANH) (2023)Self-efficacy mechanism in human agency. (1982)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Zero defections: quality comes to services. (1990)Putting the Service-Profit Chain to Work (1994)Toward a transcending conceptualization of relationship: a service‐dominant logic perspective (2009)Marketing as Value Co-creation Through Network Interaction and Resource Integration (2010)Sport and social media research: A review (2014)THE DISCOVERY OF GROUNDED THEORY: STRATEGIES FOR QUALITATIVE RESEARCH. By Barney G. Glaser and Anselm L. Strauss. Chicago: Aldine Publishing Company, 1967. 271 pp. $6.75 (1968)Case Study Research: Design and Methods (1984)Firm Resources and Sustained Competitive Advantage (1991)Business Models, Business Strategy and Innovation (2009)The Business Model: Recent Developments and Future Research (2011)Digital transformation: A multidisciplinary reflection and research agenda (2019)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)User Acceptance of Information Technology: Toward A Unified View1 (2003)The Technology Acceptance Model: Its past and its future in health care (2009)Unified Theory of Acceptance and Use of Technology: A Synthesis and the Road Ahead (2016)Post-Adoption Variations in Usage and Value of E-Business by Organizations: Cross-Country Evidence from the Retail Industry (2005)The Process of Innovation Assimilation by Firms in Different Countries: A Technology Diffusion Perspective on E-Business (2006)Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation (1991)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Specifying Formative Constructs in Information Systems Research (2007)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Technology acceptance model: a literature review from 1986 to 2013 (2014)
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References

  • 1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology75,250 cited
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  • 2005Customer Relationship Management: A Comparative Analysis of Family and Nonfamily Business Practices*

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198 cited
  • 2004Relationships, marketing and small business: an exploration of links in theory and practice189 cited
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    • 2021Critical success factors for electronic customer relationship management success adoption: Telecommunication companies case study12 cited