References

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• 2010The Big Question for Performance Management: Why Do Managers Use Performance Information?663 cited
• 1998Have we learned anything new about the use of evaluation?399 cited
• 1998Have We Learned Anything New About the Use of Evaluation?384 cited
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• 1983Subjective and Objective Measures of Police Service Delivery297 cited
• 1984Linking Objective and Subjective Measures of Performance196 cited
• 2007How do politicians use performance information? An analysis of the Norwegian local government experience167 cited
• 2008Performance Information in the Public Sector142 cited
• 1982Urban Policy Making and Subjective Service Evaluations: Are They Compatible?127 cited
• 2008Measuring Street Cleanliness: A Comparison of New York City’s Scorecard and Results from a Citizen Survey120 cited
• 2003Citizen Satisfaction and Administrative Performance Measures109 cited
• 1986In Defense of Citizen Evaluations as Performance Measures83 cited
• 2008The Importance of Subjective Data for Public Agency Performance Evaluation71 cited
• 2008