Identifying effective arrangements for tenancy management service delivery to remote Indigenous communities

Abstract

This report provides the background and introduction to the second phase of researchexamining reforms in the way tenancy management is undertaken in remote Indigenouscommunities across northern Australia. The first phase of the study was undertaken in 2013 andinvolved a review of the progress of tenancy management reforms in four jurisdictions of the NT,QLD, WA and SA, and an analysis of the feasibility of a further, more in-depth investigation intothe implementation, effectiveness and sustainability of the reforms and the differing policy andservice delivery approaches.The second phase of this study commenced in mid-2014 and aims to investigate empirically andin more depth how well those arrangements are working, the appropriateness and effectivenessof the tenancy management policy and service delivery approaches, and the efficiency andvalue for money of the tenancy and maintenance service delivery models. The aim is to identifyand share policy and practice lessons across jurisdictions and nationally that will informsustainable tenancy management arrangements and decisions about further Commonwealthand state/territory investments in housing for remote Indigenous communities.The purpose of this report is to establish the context and set out the research approach for thissecond phase of the study. It provides a summary of the findings and conclusions from the firstphase of the research in the form of a condensed and updated version of the published Phase 1Final Report (Habibis et al. 2014) and details of the aims, research questions and methods thatare being employed for Phase 2.The research is positioned in the context of broader reforms to remote Indigenous housing thathave seen the Australian Government providing resources to state and territory governments toimprove housing conditions and expand housing options. The research is, however, specificallyconcerned with reforms to tenancy and property management aimed at achieving long-termbenefits for tenants and communities as well as extending the life of dwellings.

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